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United Health Group - Marketing Supervisor Resume Example

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Layla Ross
XXXX XXXXXXXX XXXX XXXXXX XXXX XXX
Randallstown, MD 21133
Ph: XXXXXXXXXXXX
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Professional Summary
Seasoned healthcare professional with more 20 years experience in a fast-paced insurance enviornment. Excellent customer service and relationship building skills. Track record in achieving exceptional results in member growth and strategy development.
Skills
  •   Collaboration Complex Problem Solving Negotiation Training and Education Critical Thinking Customer and Personal Service
Experience
Marketing Supervisor Jan 2012Present United Health Group Elkridge, MD
  • Provide strategic and tactical recommendations on meeting enrollment goals amd membership retention
  • Establish and maintain community relationships, partnerships, and coalition
  • Communicate policy changes to providers, certified application counselors, assisters, and navigators located within Federally Qualified Health Centers
  • Evaluate and research competitive activity with recommendations made to senior leadership
  • Track and report activity with measurement of membership growth, community awareness and opportunites for program improvement

Network Contract Manager Jan 2008Present United Health Group Elkridge, MD
  • Manage relationships with assigned individual physicians or medical groups
  • Evaluate and negotiate contracts in compliance with company reimbursement structure standards
  • Designe and implement programs to build and nurture positive relationships between the healthplan, providers, and practice administrators
  • Act as a conduit for education of complex policy related issues

Field Enrollment Supervisor Jun 2006Dec 2007 Policy Studies Inc. Baltimore, MD
  • Oversee activities directly related to assisting Medicaid recipients with healthplan selection
  • Communicate changes in Healthchoice policies to insurers, internal staff, and Healthchoice enrollees
  • Develop documents to communicate program requiremnets to enrollees, providers, and community based organizations partnering with the enrollment broker
  • Establish and monitor productivity goals and performance standards
Call Center Agent II Sep 2000May 2006 Excellus BCBS Rochester, NY
  • Interpret contract language to customers as it relates to PPO, indemnity, dental and vision coverage
  • Respond to telephone inquiries from subscribers, group administrators, brokers, providers, and internal staff
  • Accurately and thoroughly complete and submit required enrollment documentation consistent with CMS requirements and enrollment guidelines
  • Assist customer in completion of enrollment application over the phone with accuracy
Lead Health Benefits Consultant Mar 1998Jan 1999 Benova Baltimore, MD
  • Direct and monitor staff of 20 to be effective in customer service
  • Educate Medicaid recipients about managed care organizations
  • Reseolve issues and complaints as it relates to enrollments
  • Answer customer inquiries and refer to appropriate agencies
Medicaid Operations Supervisor Apr 1993Dec 1997 Prudential Baltimore, MD
  • Supervise staff of 10 in tracking, expediting, and distribution of member materials
  • Implement marketing strategies to increase productvity
  • Develop tracking system and maintain daily reports for 1115 waiver
  • Consistently exceed monthly quota by 30%, which assisted in achieving organizational and departmental goals
Education
Associate of Science: Business Administration Rochester, NY Medaille College Aug 2004
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Resume Details

This is a real resume for a Marketing Supervisor in Randallstown, Maryland with experience working for such companies as United Health Group, Policy Studies Inc, Excellus Bcbs. This is one of the hundreds of Marketing Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Marketing Supervisor resume.

Previous Companies:

  • United Health Group
  • Policy Studies Inc
  • Excellus BCBS

Previous Job Positions:

  • Marketing Supervisor
  • Network Contract Manager
  • Field Enrollment Supervisor
  • Call Center Agent II
  • Lead Health Benefits Consultant

Schools:

  • Medaille College

Level of Education:

  • Associate of Science

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