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National Jets - Marketing Specialist Resume Example

Lmceara Lriley
XXXX XXXXXXXXX XXXX XXXXXX XXXXX XXXX XXXXXXXXXX, Fort Lauderdale, FL 33315 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXX
Professional Summary
Over a decade of Customer Service experience. Offering excellent and proficient customer service with a passion for exceeding sales goals. Able to learn new tasks quickly and efficiently in growing key customer relationships. Represent establishment with friendly, outgoing and professional demeanor at all times.
Skills
  • Service Orientation
  • Customer and Personal Service
  • Clerical
  • Negotiation
  • Complex Problem Solving
  • Judgment and Decision Making
  • Sales and Marketing
  • Quality Focus
  • Market knowledge
  • Multi-tasking
  • Bilingual (Spanish and English)
Experience
Aviation May 2015 - Jun 2017
Sheltair Aviation Fort Lauderdale, FL
  • Prepare employee work schedules.
  • Hire and train employees, and evaluate their performance.
  • Resolve customer complaints.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Create, maintain, and enter information into databases.
Marketing Specialist / Customer Service Sep 2009 - May 2015
National Jets Fort lauderdale, FL

Duties also entail creating and maintaining relationships and revenue sources, identifying opportunities in domestic and international markets such as South America.
Increased business by acquiring new accounts.
Provided quality service by accommodating passengers and crew members in all service requested.
Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures.
Represent company at various trade shows or corporate events.
Customer Service Rep Jan 2008 - Aug 2009
Avitat Boca Raton, FL
Arrange catering, lodging transportation and any service required for aircraft owners and crew members.
Accounting, billing and other clerical duties.
Other duties as assigned.
Special Ed. Paraprofessional Jun 2006 - Dec 2007
Morgan County Middle School Madison, GA
Paraprofessional Special Education for grades 6th, 7th and 8th.
Assisted teacher in self-contained classroom.
Provide extra assistance to students with special needs, such as non- English- speaking students and those with physical and mental disabilities.
Supervise students in classrooms, halls, cafeterias, school yards and gymnasiums.
Customer Service Manager Apr 2004 - Nov 2005
National Jets Fort Lauderdale , FL
Overseeing a number of important duties related to the service experience and overall care for guests at the Air Center.
Interact closely with the customer service and line service staff and flight crew.
Oversee aircraft fueling, payments, accounting and billing transactions.
Manage scheduling to ensure adequate coverage on shift, schedule changes, and time off requests.
Ensure company standards and goals.
Resolve customer complaints.
Hire and train employees, and evaluate their performance.
Customer Service Lead Mar 2003 - Mar 2004
Jetscape Fort Lauderdale, FL
Assisted customers with services such as fuel, catering, hangar space, ground transportation and hotel reservations.
Developed long-term relationship with customers which increased repeat business.
Accounting and other clerical duties.
Customer Service Rep. May 2001 - Feb 2003
Enterprise Rental Car Fort Lauderdale, FL
Assisted customers with car reservations via telephone, face to face interaction.
Resolving customer requests, question and complaints regarding company services.
Contact customers to respond to inquiries or to notify them of claim or rental agreements.
Customer Service Rep. Jan 1999 - Apr 2000
National Jets Fort Lauderdale, FL
Arrange catering, lodging, transportation and any service required for aircraft owners and crew members.
Clerical duties.
Other duties as assigned.
Education
Universidad Catolica de Manizales Manizales
Associates Degree in Advertising and Marketing.
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Resume Details

This is a real resume for a Marketing Specialist in Fort Lauderdale, Florida with experience working for such companies as Sheltair Aviation, National Jets, Avitat. This is one of the hundreds of Marketing Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Marketing Specialist resume.

Previous Companies:

  • Sheltair Aviation
  • National Jets
  • Avitat

Previous Job Positions:

  • Aviation Ordnance Technician
  • Marketing Specialist
  • customer service
  • Customer Service Rep
  • CUSTOMER SERVICE MANAGER

Schools:

  • Universidad Catolica de Manizales

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