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Crossmark Inc - Marketing Rep Resume Example

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XXXX XXXXXXX XXX, Monroe, LA 71202
XXXX XXXXXXX XXX, 71202, Monroe LA
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Professional Summary
Customer Service professional with over 8 years experience in the automotive service industry. 9 years in the grocery industry and have been merchandising for over 16 years call center experience for 1 year. Ability to build strong rapport with personnel, customers and associates based on knowledge, professionalism and integrity. Areas of expertise include project management, critical thinking, troubleshooting, preparing sales contracts, processing orders and maintains positive customer relations. Enhanced knowledge and skills through continuing education opportunities. Works very well under pressure and consistently meets or exceeds deadlines. Interacts well with people of diverse backgrounds, cultures, professional and technical levels.
Skills
  • Customer and Personal Service
  • Speaking
  • Service Orientation
  • Clerical
  • Critical Thinking
  • Social Perceptiveness
  • Time Management
  • Negotiation
  • Monitoring
  • Complex Problem Solving
  • Instructing
  • Judgment and Decision Making
  • Computers and Electronics
  • Management of Personnel Resources
  • Systems Analysis
  • Administration and Management
  • Sales and Marketing
  • Mechanical
Experience
Marketing Rep Mar 2009Current Crossmark INC Plano , Tx
Servicing Walmart and Sams Stores In Northeast Louisiana ,Mississippi and Arkansas. Making sure that modular's are set to client prefaced and that inventory is accurate. Restocking shelves as needed. Auditing stores to make sure that in compliance. 
Made cold calls and follow-up visits to retail outlets throughout the region
 Conducting meetings with Store Managers and District Managers
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
Marketing Rep May 2009Jul 2012 Convergence Marketing Millersville, MD
Servicing Cvs,Michael's,Rite Aid,Wal Mart, Circle K, Books A Million, Petco. Servicing stores in MS,LA and AK. Making sure that modular's are set to client prefaced. Making sure that inventory is accurate. Restocking shelves as needed. Giving great service through out.
Made cold calls and follow-up visits to retail outlets throughout the region.
Customer Service Rep Aug 2009Mar 2010 Accent Marketing Monroe, La
Checked to ensure that appropriate changes were made to resolve customers' problems.
Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme cell outages.
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolved customers' issues on service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Ordered tests that determined the causes of product malfunctions.
Solicited sale of new and additional services and products.
Referred unresolved customer grievances to designated departments for further investigation.
Determined charges for services requested, collected deposits and payments, and arranged for billing.
Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers.
Conferred with customers by telephone in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints
Asst. Manager/Project Manager May 2001Jun 2007 AutoZone Corp Arlington, Tx
Managed and ran commercial and retail accounts. Supervised order management, customer relations, charge back resolution and collections. Monitored inventory levels to ensure on-time delivery of products. Provided team leadership to accomplish department goals and monitor work flow. Lead merchandise for two Auto Zone Districts.
Key player in certification process for new employees. Documented customer service, order entry, and complaint procedures; explained Quality Policy to department staff.
Issued return authorizations and processed credits and refills to resolve shipping discrepancies and invoicing errors.
Sales calls to commercial accounts generating new business
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Manage the movement of goods into and out of production facilities.
  • Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
Education
High School Diploma : Basic Education May 1992 West High School Bakersfield , Ca
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Resume Details

This is a real resume for a Marketing Rep in Monroe, Louisiana with experience working for such companies as Crossmark Inc, Convergence Marketing, Accent Marketing. This is one of the hundreds of Marketing Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Marketing Rep resume.

Previous Companies:

  • Crossmark INC
  • Convergence Marketing
  • Accent Marketing

Previous Job Positions:

  • Marketing Rep
  • Customer Service Rep
  • Asst Manager
  • Project Manager

Schools:

  • West High School

Level of Education:

  • High School Diploma

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