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Elias Wilf Corporation - Marketing Manager Resume Example

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May Dwae
XXXX X XXXXXXXXXXX XXX, Owings Mills, MD 21117
Professional Summary

Outgoing and offering superb customer service proficiency and passion for exceeding sales goals. Results-oriented professional, specializing in customer satisfaction, team building, coaching and training.

  • Customer and Personal Service
  • Active Listening
  • Service Orientation
  • Program and Procedure development
  • Sales and Marketing
  • Telecommunications
  • Education and Training
Marketing Manager Jan 2007Current Elias Wilf Corporation Owings Mills, MD
  • Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and manufacturers.
  • Develop and maintain the company's corporate image and identity, which includes the use of logos and signage.
  • Train and direct workers engaged in customer service to better represent the company's standards of operation.
  • Represent company at trade association meetings to promote products.
Claims Sep 2001Jan 2007 Elias Wilf Corporation Owings Mills, MD
  • Handle all requests for return of merchandise due to error, damage or defect.
  • Investigate, evaluate and settle all return requests, applying technical knowledge and human relations skills and company policy to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
  • Pay and process claims within designated authority level.
Customer Service Aug 2000Sep 2001 Elias Wilf Corporation Owings Mills , MD
  • Confer with customers by telephone to provide information about products or services, take or enter orders, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Solicit sales of additional products.
  • Answer customers' questions about products, prices, or  availability.
  • Provide customers with product samples and catalogs.
Sales / Training Additional Work History

My passion for Customer Service training initially stems from several positions I have held in the past.  At the time, they were filler jobs and didn't seem to mean more than a paycheck.  As I began to put roots down in the business community, the lessons I learned,and the experience I gained became a driving force in my day to day career outlook. My goal is to transform Customer Service from an unskilled job title to a skilled position focusing on the customer experience.  

In addition to working to elevate the customer service role. I have also spearheaded projects defining, writing and implementing policy and procedure for other departments (Claims, Merchandising and Pricing) as well as working directly with the President to create several customer based programs including branding and policies.

I spent time in Telemarketing, working for a credit card company, two time share communities and the banking industry.  
I also, worked from 1994 to 1999 for Olan Mills Portraits.  I began in sales and transitioned to Studio Manager and sales trainer for all new hires in the Baltimore and Northern Virginia area and was promoted to Assistant to the District Manager.

High School Diploma : General Studies / Business Jun 1983 Woodlawn Senior High Baltimore, MD
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Resume Details

This is a real resume for a Marketing Manager in Owings Mills, Maryland with experience working for such companies as Elias Wilf Corporation, Additional Work History. This is one of the hundreds of Marketing Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Marketing Manager resume.

Previous Companies:

  • Elias Wilf Corporation
  • Additional Work History

Previous Job Positions:

  • Marketing Manager
  • Claims
  • customer service
  • Sales
  • Training


  • Woodlawn Senior High

Level of Education:

  • High School Diploma

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