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Verizon Wireless - Marketing Global Customer Relations Management Resume Example

Victoria Ramirez
XX XXX XXXXX XXXXX XXXX, West Orange, NJ 07052
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Summary
Over 10 years of proven professional track record in the fields of Marketing, Customer Relationship Management, Customer Retention & UpSell Management, Project Management, Sales, Business Administration, Business Management, and Business Development Innovations.
Skills

Cognos, Microsoft Office suite, Project Management, Communications and Writing skills, Copy writing and editing, Presentation Management, Research, and a lot more.

Experience
Marketing - Global Customer Relations Management Jul 2013Present Verizon Wireless Basking Ridge, NJ
Jan 2006Jan 2008
Jan 2006Jan 2008
Consultant Jul 2013Present Verizon Enterprise Solutions
  • .
Consultant Jun 2011Jul 2013
  • Content copy writer and editor for area-wide consumer communications & collateral.
  • Led and managed Area-wide Market Research initiatives.
  • Managed area-wide retention and Upsell initiatives to increase wireless subscription, revenue, customer migrations and conversions.
  • Managed and led the national Winback targeted campaigns to mitigate churn.
Consultant Aug 2009Jun 2011 Verizon Wireless
  • Led and managed the first ever fully integrated Bundle services between Verizon Wireless and Verizon Wireline to increase revenue.
  • Created and managed diverse campaigns to increase customer adoption of the Verizon Bundle package across the Northeast Area.
  • Managed high profile cross-marketing campaign and programs with third party vendors.
  • Project Manager for area-wide high profile programs to increase Self serve utilization.
Special Assistant Mar 2008Mar 2009 Verizon Wireless
  • Co-managed high profile programs to explore cross marketing with third party vendors Served as the Area contact for the Verizon Bundle Service program Managed and supported third party call centers for Verizon Wireless.
  • Area liaison for all the ONE-BILL program supporting the Verizon Bundle Services Quality Assurance - Verizon Wireless, Northeast Area HQ, NJ -April, 2006 - March, 2008 Call-monitored and evaluated employee sales activities and ethics Created, interviewed, wrote and edited the NEA Telesales Monthly Newsletter Created and managed the Telesales Shining Star and High Five monthly awards program.
Sales Rep Dec 2004Apr 2006 Verizon Wireless
  • Qualified and recommended wireless solution packages to meet specific customer needs.
  • Created the peer-mentoring program to encourage collaboration and sharing of best practices.
  • Mentored and trained newly hired Sales representatives.
Director of Communication Jul 1998Jun 2004 A & A Associates
  • Managed company-wide customer loyalty & retention activities.
  • Wrote, edited and produced all internal and external corporate communications.
  • Initiated, interviewed, wrote and produced in-house brochures and monthly Newsletters.
  • Primary point of contact for all media enquiries.
Education
Advanced Project Management Certificate Jan 2015 Stanford University Palo Alto, California
Masters : Business Administration Business Administration
MBA Jan 2009 University of Maryland, University College
Master of Science : Business Management and Public Relations Jan 2008 University of Maryland, University College Business Management and Public Relations
Bachelor of Science : Computer Networking Jan 2002 Strayer University Washington DC Computer Networking
Bachelor of Arts : Public Relations & Advertising Jan 1994 Ghana Institute of Journalism Public Relations & Advertising
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Resume Details

This is a real resume for a Marketing Global Customer Relations Management in West Orange, New Jersey with experience working for such companies as Verizon Wireless, Verizon Enterprise Solutions, A & A Associates. This is one of the hundreds of Marketing Global Customer Relations Management resumes available on our site for free. Use these resumes as templates to get help creating the best Marketing Global Customer Relations Management resume.

Previous Companies:

  • Verizon Wireless
  • Verizon Enterprise Solutions
  • A & A Associates

Previous Job Positions:

  • Marketing Global Customer Relations Management
  • Consultant
  • Special Assistant
  • Sales Rep
  • Director of Communication

Schools:

  • Stanford University
  • University of Maryland, University College
  • Strayer University
  • Ghana Institute of Journalism

Level of Education:

  • Advanced Project Management Certificate
  • Masters
  • MBA
  • Master of Science
  • Bachelor of Science
  • Bachelor of Arts

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