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Verizon Wireless - Marketing Communication Specialist Resume Example

Natalie Bennett
XX XXXXXX XXXXX
Vernon Rockville, CT 06066
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary

Dedicated and hardworking Grad-student with a strong academic
foundation and over 10 years of combining management
and customer service expertise, eager to launch a career
in a fast growth company.
Skills
  • Proven Leader and Management
  • Excellent and Verbal 
  • Interpersonal and Problem-solving 
  • Organization and Time Management
  • Critical and Analytical
  • Proficient Computers and Electronics
  • Multitasking and Communication
  • Conflict Management and Problem Solving
Experience
Marketing Communication Specialist Jun 2007Aug 2013 Verizon Wireless Meriden, CT
  • Attend and participate in conferences, community events, and promotional events related to company's products and services.
  •  Coordinate with other marketing team members and workers such as graphic artists to develop and implement marketing programs. 
  • Develop communications materials,  presentations, and promotional mailers to promote awareness of new promotions, products, and technologies.
  • Evaluate methods and procedures for collecting data, such as surveys, Net Promoter Scores, and voice of the customer system. 
  • Generate revenues; reduce costs; enhance efficiency and organization.
  • Increase customer satisfaction; solve problems; improve staff morale and training; brought in new customers and retain existing business.
Night Auditor/Manager Feb 2002Apr 2006 Days Inn Windsor Locks, CT
  • Prepare daily audit reports by collecting and summarizing activity, settlement, and discrepancy data and trends; proofing and distributing reports.
  • Inspect account books and accounting systems for efficiency, effectiveness, and research, and correct discrepancies.
  • Organize and verify information; identify and correct discrepancies; post accounts; run and distribute daily reports; maintain internal controls. 
  • Protect assets by ensuring adherence to internal control policies and guidelines.
  • Maintain computer system by monitoring system performance; troubleshooting breakdowns; calling for repairs; resetting system for next day. 
  • Register guests by obtaining or confirming room requirements; verifying pre-registration; assigning rooms; obtaining information and signatures; issuing door cards; verifying credit cards or obtaining cash; providing directions to room.
  • Maintains safe work environment by following organization standards and legal regulations; notifying security of potential risks. 
  • Updates job knowledge by participating in educational opportunities. 
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.  
Front Office Supervisor Jan 1998Feb 2002 Hilton Hotel Hartford, CT
  • Complete required company standards training and staying current on all updates/changes to standards, policies, and processes.
  • Conduct monthly department meetings to review new procedures and solicit input from all employees.
  • Handle and provide resolution to guest complaints and employee issues.
  • Assign duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures.
  • Answer inquiries pertaining to hotel policies and services.
  • Ensure customer satisfaction, through reliable and consistent service.
  • Train employees; plan, assign, and direct workload; appraise performance; reward, coach and discipline employees.
Front Office Supervisor Feb 1993Jan 1998 Ramada Inn East Hartford, CT , CT
  • Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
  • Assistant Front Office Manager with train, scheduling, coach and support associates, ensuring they perform in accordance with hotel standards and core values.
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Keep up with guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.Provide and organize welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.Compute bills, collect payments, handle cash, and make change for guests.Close out guest accounts at time of check out. 
  • Negotiate compromise. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. 
Education
Master of Science: Industrial/Organizational Psychology Manchester, NH Southern New Hampshire University Jun 2015 Have completed 36 credits- Current GPA of 3.83
Relevant Courses- Motivation in the Workplace,
Theories of Personality, Psychological Testing and Assessment, Ethics Code, and Research Methods.
Currently learning how to apply different psychological principles and theories to study and analyze human behaviors in the workplace. Conducting research on increasing workplace productivity, selecting employees best suited for particular jobs, and product testing.
Bachelor of Arts: Politics and Government Hartford, CT University of Hartford May 2007 Honors Awarded-Magna Cum Laude and Pi Sigma Alpha
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Resume Details

This is a real resume for a Marketing Communication Specialist in Vernon Rockville, Connecticut with experience working for such companies as Verizon Wireless, Days Inn, Hilton Hotel. This is one of the hundreds of Marketing Communication Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Marketing Communication Specialist resume.

Previous Companies:

  • Verizon Wireless
  • Days Inn
  • Hilton Hotel

Previous Job Positions:

  • Marketing Communication Specialist
  • Night Auditor
  • Manager
  • Front Office Supervisor

Schools:

  • Southern New Hampshire University
  • University of Hartford

Level of Education:

  • Master of Science
  • Bachelor of Arts

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