Palomar Heights Post Acute Rehab - Marketing & Admission Director Resume Example

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Ava Rogers

XXXX XXXX XXXXXXX XXXX , Escondido, CA 92026

Ph: XXXXXXXXXXXX

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Professional Summary:

Seasoned patient care representative with more than 10 years of experience in a medical environment. Excellent communication and customer service skills.

Skills:

Marketing with a medical back ground.

Organizational skills and customer service orientation Adaptability and ability to work under pressure

Initiator Self motivated, initiative, high level of energy.

Verbal communication skills. Decision making, critical thinking, organizing and planning.Tolerant and flexible to different situation.

Experience:

Marketing & Admission Director Nov 2013 －Present Palomar Heights Post Acute Rehab Escondido, CA Screen prospective residents on both the acute and community setting. Performs on-site clinical and financial assessments to determine appropriateness of admission. Works with residents/families on the front end of the admission process to ensure an efficient admission process. Responsible for all public relations/special events, marketing and admissions screenings for the facility. Duties in each area include:
Public Relations/Special Events -
Designs and develops marketing and promotional materials for the facility. fliers, brochures, news releases, backgrounders, fact sheets.Establish relationships and maintains contact with various medical office's staff and physicians and Senior Citizen's groups.
Recommend and implements initiatives that manage the target audience's perception of the Nursing Home.

Clinical Resource Mangement Aug 2011 －Mar 2014 Palomar Medical Center Escondido, CA
Assist with obtaining needed resources and developing short and long-term goals relating to care plan in collaboration with physicians. Ensure that all patients and families have access to resources. Work with patient, family, physician and Palomar Health staff to implement care plan. Provides Targeted Case Management services that assist Medi-Cal eligible individuals within a specified targeted population to gain access to needed medical, social, educational and other services.
Assist Social Workers with discharge planning- Skilled Nursing,Hospice,Home Health, DME, Infusion. Daily Social work staffing. Assist with transportation for patients. Acute to acute transfers. Implemented referral packets for new online program, Care Finder Pro.

Patient Service Rep Jun 2006 －Aug 2011 Palomar Medical Center Escondido, CA Responsible for the day to day activities of obtaining information and funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned. Screens all admissions on a daily basis and educates referring physicians offices, patients and their families on hospital policy and procedures regarding various methods of payment source for services rendered.
Obtain and document information that appropriately designates current funding information and/or provides information on available funding sources if the patient/family does not have current sources. Works in collaboration with all departments and units in the revenue cycle to appropriately communicate issues and/or barriers, and to formulate work plans for resolution. Obtains appropriate up front collection on all self pay accounts as well as co-pays, deductibles, and co-insurance as identified in information provided by the patient's insurance card or through the eligibility and verification process.
For emergency department,Surgery Center,Workers Compensation, Out Patient , In Patient, Bed Control, Bed side registration and Business office

Sales Manager/Payroll Manager Jan 2002 －Jun 2006 Western Floor Decor Escondido, CA Direct the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.
Processing the payroll in a timely and accurate manner. Time cards and posting and coding wages, direct deposit processing, voiding checks, issuing manual checks, benefits administrations ( vacation and personal time and health and retirement benefits) and payroll tax compliance.