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Flextronics - Market Manager Resume Example

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Hunter Mitchell

XXXX XXXXXXXXX XXXXX, Antelope, CA 95843

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Seasoned Market Manager with 15+ years background in a retail environment. Core competencies include strong people skills, operational management skills as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Passionate and motivated with a drive for excellence.

Skills

Demonstrated Technical Skills
Strong People/Customer Service Skills

Critical Thinking Skills
Active Listening Skills

Strong Written/Verbal Communication Skills
Multi-Level Management Experience

Strong Time Management & Multi-Task Skills

Experience

Market Manager Jul 2009－Present Flextronics － Milpitas, CA

Direct the daily operation of service centers within the Northern California market to ensure customer service satisfaction and quality technical support. 
Maintain an adequate and efficient workforce to ensure proper staffing to operate the DSC in a productive and cost-efficient manner. 
Responsible for recruiting, staffing, training and development, performance management and team communications.
Adhere to budget requirements and work toward obtaining objectives and goals. 
Provide escalation support to associate and customer concerns by analyzing and providing guidance in problem solving.
Use all available resources to resolve these issues as efficiently as possible. 
Perform audits to ensure policy and procedure compliance. 
Conduct team meetings with direct reports to ensure expedient communication of relevant information.
Schedule and coordinate team activities. 
Responsible for account management reports to customer and Flextronics.
Foster a solid and positive partnership with the client. 
Participate in various projects to enhance and streamline practices. 
Utilize general software applications as well as client specific systems for reporting and analysis. 

Device Support Center Manager Jun 2008－Jul 2009 Flextronics － Sacramento, CA

Direct, supervise and provide support to employees engaged in performing technical services for customers.

Ensure operational performance of Device Support Center in line with goals & targets. 
Monitor customer interactions to ensure that customers receive satisfactory service and quality goods. 
Effectively communicate with customers and provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. 
Instruct staff on how to handle difficult and complicated customer interactions. 
Directs all operations activities to include but not limited to: staffing, scheduling, on the job training, employee development and administration/reporting. 
Direct all Supervisor and Customer Service Representatives activities including but not limited to: hiring, training, and evaluating personnel, promoting or firing workers when appropriate with the support of Human Resources and Staffing 
Conduct regular employee communications such as huddles, team meetings, corporate communications, and one on ones. 
Enforce safety, health and security rules. 
Perform work activities of subordinates, such as transacting customer tickets as needed for support and to remain current on systems and training.

Accounts Payable Finance Manager Aug 1999－Jun 2007 Gap, Inc. － San Bruno, CA

Responsible for all things travel related including credit card, hotel, airline, and car rental negotiations.
Manage team of 45+ responsible for process travel reimbursements and travel advance requests to ensure compliance with travel policies.
Partnered with Gap Travel, US Bank teams and corporate areas to develop the company's travel strategies, and work to support messaging that plan to key stakeholders, including the Board of Directors.
Engage in strategic planning--evaluate current and future travel spend and how it should be allocated across Gap Inc's Brands and corporate functions.
Create partnerships with Brand finance teams and engage in regular dialogue with Brand counterparts to understand potential issues or conflicting priorities
Manage and summarize Gap Inc's spend trends and impact on P & L.
Support the annual budget, quarterly forecast and long range plan processes for travel expenditures.
Development and implement process improvements related to travel expenditures.
Prepare & maintain schedules for staff to ensure overtime costs were minimized and optimal schedules were produced to cover hours of operation.

Education

High School Diploma : General Education Capuchino High School － San Bruno, CA

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Market Manager

Resume Details

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                                        Previous Companies:
                                        Flextronics
Gap
Inc

                                        Previous Job Positions:
                                        Market Manager
Device Support Center Manager
Accounts Payable Finance Manager

                                        Schools:
                                        Capuchino High School

                                        Level of Education:
                                        High School Diploma