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Romo Consulting Llc - Managers Resume Example

William Brown
XXX XXXXXXXX XXXX, Lake Winnebago, MO 64034
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXX
Summary

Seasoned Medical Office Professional with more than 20 years of experience in fast-paced outpatient environment. Excellent organization and problem solving skills. Track record of achieving exceptional results in Practice revenue growth and decrease in expenses.

Skills
  • Systems Evaluation
  • Management of Financial Resources
  • Education and Training
  • Computers and Electronics
  • Telecommunications
  • Operation and Control
  • Administration and Management
  • Customer and Personal Service
  • Personnel and Human Resources
  • Critical Thinking
  • Judgment and Decision Making
  • Time Management
Experience
Managers, All Other Jun 2016Present ROMO Consulting LLC Lake Winnebago, MO
  • Gather and organize information on problems or procedures for clients, recommends process improvements. 
  • Assistance in forming long-range plans for medical practice development. This includes evaluating options for fee for service vs.managed care participation, as well as practice expansion, group formation and other affiliations.
  • Accounts Receivable Management:Includes analysis of the current condition of the accounts receivable. This analysis includes specific measures essential to monitoring the effectiveness of billing staff, currently and in the future. In addition, review actual billing procedures, managed care contract performance, and practice financial policies.
  • Administration: Evaluation of physician and staff management structure, staff utilization, decision-making process, practice development, organizational sizing and goal setting.
  • Systems and Procedures:Evaluation of operating processes, patient and paper flow, revenue controls,staff work environment and the development of new practice functions and activities.
  • Insurance: Evaluation of employee insurance programs, professional and general liability coverage,building and equipment coverage. 
  • Recruitment of key staff members, including office manager and administrator. This service includes development of job description, ad placement, resume screening, telephone interviews, and applicant interviews in your offices. We conduct a thorough background and reference check, and then present qualified applicants to you for final selection.
  • Personnel Policy Development,resulting in a personnel policy handbook that is tailored to your practice with the input of practice legal counsel.
  • Workflow Analysis and staffing plan development to insure the appropriate number of staff members with the skills necessary to maintain the highest level of professionalism.   A staffing plan also includes development of job descriptions and standards that accurately reflect the required qualifications and essential duties of each position in the office.
  • Wage and Benefit Analysis,designed to evaluate practice compared to industry standards. In addition, this service provides a useful tool for illustrating the full wage and benefit package provided to your individual employees.
  • Coding support as needed to staff and Physicians, including coverage when needed to reduce revenue decline due to unforeseen employee absence or planned leave coverage.
Seasonal Sales Associate Mar 2016Jun 2016 Home Depot Lee's Summit, MO
  • Greet customers and ascertain what each customer wants or needs.

  • Describe merchandize and explain use, operation, and care of merchandize to customers.

  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

  • Answer questions regarding the store and its merchandize.

  • Maintain knowledge of current sales and promotions,policies regarding payment and exchanges, and security practices.

  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

  • Inventory stock and requisition new stock.

Practice Manager May 2001Oct 2014 Saint Luke's Neurological Consultants Kansas City, MO
  • Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
  • Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
  • Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical staff.
  • Direct or conduct recruitment, hiring and training of personnel.
  • Establish work schedules and assignments for staff, according to workload, space and equipment availability.
  • Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.
  • Develop and implement organizational policies and procedures for the facility.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Managed team of medical support personnel.
  • Monitored budget to ensure financial objectives were met.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Identify, compile, abstract, and code patient data, using standard classification systems.
  • Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings.
  • Train medical records staff.
  • Develop in-service educational materials.
Customer Service Associate Nov 2013Mar 2014 Gordmans Kansas City, MO
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Organized store merchandize racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandize and pricing.
Accounts Manager Apr 1996May 2001 Statscript Kansas City, MO
  • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
  • Worked with management at the project level to ensure expense plans are achieved.
  • Successfully implemented new technologies and process automation to encourage continuous improvement.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
  • Effectively resolved insurance rejections and other billing issues.
  • Managed supply procurement and management processes.
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
  • Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Post medical insurance billings.
Medical Billing Data Entry Manager May 1995Apr 1996 Cornerstone Kansas City, MO
  • Resolve customer complaints and answer customer questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
  • Make recommendations to management concerning such issues as staffing decisions and procedural changes.
  • Process clinical data including receipt, entry, verification, or filing of information.
  • Monitor work productivity or quality to ensure compliance with standard operating procedures.
Business Office Supervisor Apr 1990May 1995 Mid-America Cardiology Kansas City, MO
Education
Certified Procedural Coder Jun 2016 American Academy of Procedural Coders Salt Lake City, UT
High School Diploma : Business Grandview Senior High Grandview, MO Business
Longview Community College Lees Summit, MO Continuing education in Business
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Resume Details

This is a real resume for a Managers in Lake Winnebago, Missouri with experience working for such companies as Romo Consulting Llc, Home Depot, Saint Lukes Neurological Consultants. This is one of the hundreds of Managers resumes available on our site for free. Use these resumes as templates to get help creating the best Managers resume.

Previous Companies:

  • ROMO Consulting LLC
  • Home Depot
  • Saint Lukes Neurological Consultants

Previous Job Positions:

  • Managers
  • All Other
  • Seasonal Sales Associate
  • Practice Manager
  • Customer Service Associate

Schools:

  • American Academy of Procedural Coders
  • Grandview Senior High
  • Longview Community College

Level of Education:

  • Certified Procedural Coder
  • High School Diploma

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