Carlson Wagonlit Travel - Manager Technical Service Center Resume Example

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Layla Ross
XX XXXXXXX XX, St Louis, MO 63146
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXX
Professional Summary

Dedicated Manager with 20 years of experience combining management and customer service expertise in Travel and Technical support call centers. Looking for a position as Online Integration Manager to further advance my knowledge in the travel and technical support field.

Skills
  • Skilled researcher
  • Critical Thinking
  • Administration and Management
  • Time Management
  • Monitoring
  • Communication and customer service skills
Experience
Manager Technical Service Center Present Carlson Wagonlit Travel St louis, Mo
  • Managed staff ranging from 5-46 counselors.
  • Performed Mid year and year end performance reviews.
  • Addressed disciplinary actions including coaching and terminations.
  • Coached counselors daily to help them achieve their full potential
  • Real time management of phones and staffing shortfalls
  • Researched and resolved customer complaints regarding booking tools and reservations
  • Assist Program Managers with ticket escalation and ticket updates
  • Attend monthly manager calls
  • Conduct counselor 1:1's
  • Generate monthly call reports for Program Managers
  • Generate Financial report for all NORAM calls for client billing
OSC Travel Counselor Jan 2005Apr 2008 Carlson Wagonlit Travel St Louis, Mo
  • Modify reservations booked on 5 booking tools and 3 GDS's
  • Answer telephones and provide customer service to CWT clients
  • Managed queues
  • Lead Assist
  • Cross utilized- assisted ESC with high call volume
  • Navigated clients through booking tool, trouble shoot errors
Acting Lead/International agent Feb 1990Nov 2003 Trans World Airlines St Louis, Mo
  • Boarded flights for on time departure
  • Issued tickets for domestic and international flights
  • Represented TWA in Customs arrivals
  • Prepared Customs paperwork for international flights
  • Acting Lead in international and domestic operations
  • Ground Security Coordinator
  • Lead Counselor Resolution Officer
  • Assisted with Oversold flights and customer complaints
Education
Bachelor of Arts : Legal Studies Jun 1987 University of Illinois Springfield Springfield, Il
Bachelor of Arts : English/Literature Jun 1987 University of Illinois Springfield Springfield, Il
Awards
Rising Star Award 2008

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About this resume

Manager Technical Service Center FROM St Louis , Missouri RESUME

This is a resume for a Manager Technical Service Center in St Louis, Missouri with experience working for such companies as Carlson Wagonlit Travel and Carlson Wagonlit Travel. The grade for this resume is 0 and is one of hundreds of Manager Technical Service Center resumes available on our site for free. Use these resumes as templates to get help creating the best Manager Technical Service Center resume.

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School Attended
University of Illinois Springfield