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Express Fire Systems - Manager Of Operations And Business Development Resume Example

Alexa Coleman
My career has focused on the life safety technologies industry. Primarily in the implementation and maintenance of network life safety and fire suppression system databases and hardware. In recent years I have expanded my management qualifications to add to other fire technology divisions in addition to life safety. Progressing through the ranks from an installation/implementation specialist to strategic account manager, project manager and finally operations manager in the technologies industry, has given me a unique understanding of the requirements and challenges at all levels of an organization. Resourceful, technically competent and decisive work ethic. Open, communicative and approachable management style. I recently graduated from SBA's Emerging Leaders Initiative, an intensive 7 month program that educates business executives in creating an organizational framework that position them for growth and sustainability in a small business environment.

Fire Alarm Contract Management Construction Contract Negotiation Project Management Security Budgets Life Safety Management Access Control Process Scheduler Strategic Planning Key Account Management Code Enforcement Account Management Process Improvement Inspection Quality Assurance Team Building New Business Development Project Planning Construction Management Operations Management

Manager of Operations and Business Development Sep 2015 - Present
Express Fire Systems
  • Operations- Overall financial, organizational responsibility and operational efficiency.
  • Departments include: Engineering, installation/implementation, service/maintenance and inspection/quality/ comissioning.
  • Products: Life safety systems, fire protection systems, and backflow prevention, *Business development- Strategic market analysis and planning, customer relationship management, key account management, marketing, advertising and networking.
  • In the past 8 months I have increased the service/ maintenance department revenue by166% and the inspections/quality department revenue by 76% through leveraging existing customer accounts and new customer acquisition.
  • Industries served: Aviation, Architectural, Data, Educational, Healthcare, Hospitality, Manufacturing, Multi Family, Retail, and Semiconductor.
Operations Manager May 2014 - Sep 2015
Cascade Fire Safety
  • Direct responsibility for the development and performance of the following departments: Life Safety Technologies, Fire Protection, Fire Suppression, Industrial Fire Protection Systems, Hydro Test Facility, Commercial Kitchen Fire Protection Systems, Fire Extinguishers.
  • Industries served: Aviation, Commercial High Rise), Chemical, Education, Forest Products, Health Care, Military, Mining, Manufacturing, Printing, Power Generation and Semiconductor industries.
  • Key Responsabilities: Operational Efficiency * Field Staff Management * Multi-Site Project Management * Key Account Management * Client Relations & Negotiation * Contract Management, Strategic Sales Planning * Quality Assurance * Code Compliance * Budget & Financial Management * Staff & Manpower Planning.
Project Manager Mar 2011 - Dec 2013
Siemens Corporation
  • Financial and operational responsibility for concurrent projects in the South Texas region, including remote projects, project teams and subcontractors.
  • Primary focus on the implementation of life safety and voice system, networks and databases in the, data server, educational, electronic manufacturing, healthcare and hospitality industries.
  • Key responsibilities: * Sales review * Engineering management and review, Customer requirements management * Project staff management * Subcontractor procurement and management * Materials procurement * Implementation workflow management * Database planning and review * Schedule development and management * Deliverable management * Cost review * Budget management and reporting * Validation and commissioning * Customer Training * Projects highlights: 3M, Scott & White Health Network, Doernbecher Children's Hospital, Baylor University, University of Texas, South Texas University, Hewitt Packard, US Government, HEB-Server Central Operations and Hilton, Embassy Suites.
Life Safety Systems Service Manager Jun 2009 - Aug 2010
Panhandle Fire Protection
  • Oversee all aspects of life safety system implementation, maintenance and annual quality performance.
  • review requirements.
  • Manage service level agreement deliverables and obligations.
  • Ensured all.
  • operational activities consistently met margin objectives.
  • Worked with Architect/ Engineers to assure.
  • projects were within specification, cost, time and scope constraints.
Project Manager Oct 2007 - Jan 2009
  • Managed implementation of new life safety and voice systems and the maintenance of campus wide network database and hardware.
  • Sole responsibility for management of all projects of various sizes, scopes and complexities for University of Texas, Austin, Account.
  • Brought into the account to streamline and consolidate business practices ensure profitability for SimplexGrinnell and satisfaction for the client.
  • Managed staff of 10 to 16 installation/implementation specialists and programmers.
Account Manager/Project Manager Jan 2000 - Oct 2008
  • Samsung Austin Semiconductor account.
  • Primary responsibility: Manage (SLA) service level agreement for the life safety and voice evacuation systems network, database, hardware and work stations * Secondary Responsibility: Project Management, Manage the implementation of new systems and databases in an ever changing, expanding environment including moves, adds and changes to the existing systems.
  • Coordinate project activities with factory operations and integration into larger factory projects.
  • Managed full time service agreement, per project and ad hoc staff on an ongoing basis while providing exceptional customer service and satisfaction.
  • 30,000 annual contract when I became involved with Samsung, In 8 years I increased the contract amount to $375,000 annually plus $1,000,000 in annual project revenue through careful identification of customer needs, expanding services and decreasing factory interruptions by well designed preventative maintenance programs.
Project Foreman/Team Lead - Portland Oregon Jan 1998 - Jan 2000
SimplexGrinnell Portland, OR
  • Extensive experience gained in the semiconductor industry managing fire alarm, fire suppression and VESDA system installations/implemetations.
  • Managed large scale installations in the high raise, correctional prison) and health care industries.
  • Standard project management duties included development of project schedules, manpower assignment, progress tracking and management reporting.
  • Use of project management software to keep projects on time and within budget.
  • Built and programmed system controllers.
Lead Techninian/Project Specialists Jan 1996 - Jan 1998
  • Assisted in the development of a new service line (fire systems) for the Reno branch office.
  • Responsibilities.
  • included the procurement of products and services to offer to customer base.
  • Performed implementation and.
  • programming of small to medium size systems.
Istallation Specialists Jan 1994 - Jan 1996
ESG Corporation
  • Extensive focus on management and implementation of fire alarm, fire suppression, AAAF, VESDA and.
  • PRIMAC (high speed explosion suppression) systems in the Mining, Military (Mass weapons storage and.
  • demilitarization), power generation, gaming and resort industries.
Installer/ Project Lead Jan 1993 - Jan 1994
National Guardian
  • Installed, programmed and managed the installation of fire and security systems for the resort and.
  • manufacturing industries while ensuring that project QA objectives were maintained and contract/.
  • specification requirements were met.
Diploma-GED: General Jan 1981 Louis and Clark Colledge
General GPA: 3.0 Shasta Community College Certificate in Counciling, Early Childhood Development, 1996 - 1997 Tyco Education Systems Certificate, Project Management, 1996 - 1998 Activities and Societies: PMI SBA Emerging Leaders Program Graduate, Small business development and management, 2014 - 2015 Activities and Societies: Emerging Leaders National Alumni Organization
NICET Level 2 Fire System Engineering Technician National Society of Professional Engineers License 139008 November 2014 to November 2017 Project Management Simplex Grinnell LP October 2008 Executive Leadership US Small Business Administration November 2015
NFPAApril 2014 to Present
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This is a real resume for a Manager of Operations and Business Development in Brush Prairie, Washington with experience working for such companies as Express Fire Systems, Cascade Fire Safety, Siemens Corporation. This is one of the hundreds of Manager of Operations and Business Development resumes available on our site for free. Use these resumes as templates to get help creating the best Manager of Operations and Business Development resume.

Previous Companies:

  • Express Fire Systems
  • Cascade Fire Safety
  • Siemens Corporation

Previous Job Positions:

  • Manager of Operations and Business Development
  • Operations Manager
  • Project Manager
  • Life Safety Systems Service Manager
  • Account Manager


  • Louis and Clark Colledge

Level of Education:

  • Diploma-GED

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