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Cape Air - Manager of Call Center and Help Desk Resume Example

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Camila Foster
XXX XXXXX XXXXXX XXXX , Brewster , MA 02631 | (H) XXXXX XXX XXXX | XXXXXXXXXXXXXXXXXX
Professional Summary

Dedicated manager with over 7 years experience in customer focus and team building. Committed to improving daily operations through effective communication, problem solving and experience in developing and implementing solutions.
Skills
  • Problem resolution
  • Employee training and development
  • Fast learner
  • Performance tracking and evaluation
  • Dedicated to process improvement
  • Team management
  • Attention to detail
  • Open to feedback 
Experience
Manager of Call Center and Help Desk 05/1999 to Present
Cape Air Hyannis, MA
  • Directly manage a team of 50 employees located in 14 different offices and locations.  
  • Provide support and training in daily operation to team and Supervisors.
  • Create yearly budgets and update spreadsheets to improve budget and highlight goals using Microsoft Excel.
  • Successfully create weekly schedules for multiple teams to maximize efficiency.
  • Support company initiatives by joining teams focused on improvement and creating business plans.       
  • Complete bi-weekly payroll for team to submit to payroll department.
  • Create ongoing training, both in person and online using Microsoft Word and other related programs.
  • Monitor the teams success in completing training in a timely manner and consistent with company policy.
  • Provide team with company updates via email or memos on a regular business.  
  • Create a monthly newsletter for department to increase communication.  
  • Complete 90 day and yearly reviews for all employees 
  • Responsible for hiring for department as well as disciplinary actions including terminations.  
  • Provide excellent customer service to customers that seek additional resolution for  issues.  
  • Support other departments, including Human Resources, Customer Care, Accounting and Airport Services.
Real Estate Agent 01/2005 to 10/2007
Exit Realty of Cape Cod Yarmouth, MA
  • Showed residential properties and explained the features, value and benefits of available homes.
  • Successfully guided home buyers through sales and purchase of properties. 
Education
High School Diploma: Jun 1998 Sandwich High School - Sandwich, MA
Business Management University of Connecticut - Storrs, CT
Business Management Cape Cod Community College - Barnstable, MA
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Resume Details

This is a real resume for a Manager of Call Center and Help Desk in Brewster, Massachusetts with experience working for such companies as Cape Air, Exit Realty Of Cape Cod. This is one of the hundreds of Manager of Call Center and Help Desk resumes available on our site for free. Use these resumes as templates to get help creating the best Manager of Call Center and Help Desk resume.

Previous Companies:

  • Cape Air
  • Exit Realty of Cape Cod

Previous Job Positions:

  • Manager of Call Center and Help Desk
  • Real Estate Agent

Schools:

  • Sandwich High School
  • University of Connecticut
  • Cape Cod Community College

Level of Education:

  • High School Diploma

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