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AT&T - Manager Installation and Repair Resume Example

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Grace Gray
XXXX XX XXXX, Henderson, TX 75654
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary
Skills
  • Administration and Management
  • Active Listening
  • Personnel and Human Resources
  • Reading Comprehension
  • Speaking
  • Customer and Personal Service
  • Coordination
  • Time Management
  • Management of Personnel Resources
  • English Language
  • Clerical
  • Instructing
  • Communications and Media
  • Telecommunications
Experience
Manager-Installation and Repair Jan 2007May 2010 AT&T Houston, TX
  • Enforce safety and sanitation regulations.
  • Confer with other supervisors to coordinate operations and activities within or between departments.
  • Plan and establish work schedules, assignments, and production sequences to meet production goals.
  • Inspect materials, products, or equipment to detect defects or malfunctions.
  • Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards.
  • Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
  • Interpret specifications, blueprints, job orders, and company policies and procedures for workers.
  • Keep records of employees' attendance and hours worked.
  • Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.
  • Requisition materials, supplies, equipment parts, or repair services.
  • Maintain operations data, such as time, production, and cost records, and prepare management reports of production results.
  • Confer with management or subordinates to resolve worker problems, complaints, or grievances.
  • Calculate labor and equipment requirements and production specifications, using standard formulas.
  • Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.
  • Recommend or execute personnel actions, such as hirings, evaluations, and promotions.
Manager-Customer Services Rep Jul 2002Jan 2007 SBC Houston, TX
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Interpret and communicate work procedures and company policies to staff.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Discuss work problems or grievances with union representatives.
  • Arrange for necessary maintenance or repair work.
  • Keep informed of provisions of labor-management agreements and their effects on departmental operations.
  • Monitor inventory levels and requisition or purchase supplies as needed.
Manager CF Desk Feb 2000Jul 2002 SBC Houston, TX
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Interpret and communicate work procedures and company policies to staff.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Develop work schedules according to budgets and workloads.
  • Discuss work problems or grievances with union representatives.
  • Arrange for necessary maintenance or repair work.
  • Keep informed of provisions of labor-management agreements and their effects on departmental operations.
Instructional Designers and Technologists Sep 1978Feb 2000 SWBT Houston, TX

Call center for telephone installation and repair technician needing assistance with outside facilities.  Corrected all changes to facilities in the field and keep the cable records updated.  Worked with other departments to keep all records  maintained and entered into databases.

Trained new employees with the proper procedures, telephone and database policies for the FACS office.

District Office Clerk Jan 1976Sep 1978 SWBT Houston, TX
  • Use computers for various applications, such as database management or word processing.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.
  • Mail newsletters, promotional material, or other information.
  • Order and dispense supplies.
Records Clerk Aug 1973Sep 1976 SWBT Houston, TX
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Review files, records, and other documents to obtain information to respond to requests.
  • Create, maintain, and enter information into databases
Nursery Worker Jun 1972Jun 1973 Bert Hawes Plant Farm and Nursery New Summerfield, TX
  • Plant, spray, weed, fertilize, and water plants, shrubs, and trees, using hand tools and gardening tools.
  • Harvest plants, and transplant or pot and label them.
  • Fill growing tanks with water.
  • Dig, cut, and transplant seedlings, cuttings, trees, and shrubs.
Education
High School Diploma May 1972 Sam Houston High School Houston, TX
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Resume Details

This is a real resume for a Manager Installation and Repair in Henderson, Texas with experience working for such companies as At&t, Sbc, Swbt. This is one of the hundreds of Manager Installation and Repair resumes available on our site for free. Use these resumes as templates to get help creating the best Manager Installation and Repair resume.

Previous Companies:

  • AT&T
  • SBC
  • SWBT

Previous Job Positions:

  • Manager Installation and Repair
  • Manager Customer Services Rep
  • Manager CF Desk
  • Instructional Designers and Technologists
  • District Office Clerk

Schools:

  • Sam Houston High School

Level of Education:

  • High School Diploma

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