the lodge at bromley - manager Resume Example

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Jaxon Turner
XX XXXXX XXXXXXXX XXXXXX XXXX , Londonderry , VT 05148 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented agency development representative dedicated to high levels of customer satisfaction and meeting aggressive business goals. articulate and capable with specialized knowledge in office and management fields.

Skills
  • Clerical
  • Customer and Personal Service
  • English Language
  • Administration and Management
  • Active Listening
  • Coordination
  • Reading Comprehension
  • Time Management
  • Computers and Electronics
  • Critical Thinking
  • Negotiation
  • Social Perceptiveness
  • Judgment and Decision Making
  • Management of Personnel Resources
  • Service Orientation
  • Active Learning
  • Complex Problem Solving
Experience
manager(housekeeping) 12/2012 to 12/2014
the lodge at bromley peru, vt
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Plan and prepare employee work schedules.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Perform or assist with cleaning duties as necessary.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Investigate complaints about service and equipment, and take corrective action.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Check and maintain equipment to ensure that it is in working order.
  • Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  • Recommend changes that could improve service and increase operational efficiency.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Issue supplies and equipment to workers.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Perform financial tasks, such as estimating costs and preparing and managing budgets.
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
agency development represenative 08/1999 to 08/2000
nationwide insurance woonsocket, RI
  • Receive and place telephone calls.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, direct calls, and take messages.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Complete and mail bills, contracts, policies, invoices, or checks.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Deliver messages and run errands.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • File and maintain records.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
office manager 11/1996 to 10/1999
BN Enterprises llc milford, ma
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Hire and terminate clerical and administrative personnel.
  • Set goals and deadlines for the department.
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Maintain records of contacts, accounts, and orders.
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  • Conduct client or market surveys in order to obtain information about potential customers.
Education
High School Diploma: Jun 1991 woonsocket senior high school - woonsocket, RI

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About this resume

manager FROM Londonderry , Vermont RESUME

This is a resume for a manager in Londonderry, Vermont with experience working for such companies as the lodge at bromley and nationwide insurance. The grade for this resume is 0 and is one of hundreds of manager resumes available on our site for free. Use these resumes as templates to get help creating the best manager resume.

Dude
School Attended
woonsocket senior high school