Technology Learning Support Center - Manager Resume Example

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Jayden Robinson
Professional Summary:

Accomplished and energetic Administrator with a solid history of achievement in IT Service Support. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Team Building, Knowledge Management and Customer Satisfaction.

  • Critical Thinking
  • Judgment and Decision Making
  • Customer and Personal Service
  • Administration and Management
  • Active Listening
  • Time Management
  • Negotiation
  • Management of Personnel Resources
Manager Jan 2000Present Technology Learning Support Center
  • Plan, direct and control the operational, administrative, and service functions of the Technology Learning Support Center, Computer Labs, Support Desk, Repair department and Computer Store.
  • Acquire and integrate personal computers, application software, and client access into the local area network across campus.
  • Implement long and short term Information Services strategic plans.
  • Consult with departments to evaluate and recommend hardware, software, and technical services to meet their academic mission.
  • Training and liaison technical coordinator for colleges and departments; provided assistance in the organization of support requirements services.
  • Establish computer vendor reseller agreements, evaluate vendor proposals, review contracts, and maintain customer relationships with external vendors.
  • Develop and administer campus wide software license agreements for Microsoft, Autodesk, SPSS, SAS, and other software products.
  • Develop Disaster Recovery plan for restoring support desk services to campus
  • Implemented Support Desk integration into IT department, created reorganization plan, and implemented  re-purposing of mainframe personnel into the Technlology Learning Support  unit.
  • Manage issue tracking software 
  • Manage Computer  Repair Services
  • Develop technical standards and specifications used to acquire computing equipment for the campus
Graduate Intern Sep 2011May 2012 The University of Akron Akron, Oh Assist Dean of Student
Develop Leadership activities for  student body
Revise departmental web pages
Develop opportunities for the Dean's Discussion Series
Service Manager Jan 1995Jan 2000 The Univeristy of Akron Akron, Oh
  • Plan, direct and control the operational, administrative, and service functions of the Electronic Repair department.
  • Develop long and short-term plans and budgets for all equipment repair, outsourcing, and warranty service administration.
  • Assist with operations of the campus computer store.
  • Train or coordinate the training of employees in operations, safety, technical issues.
Electronic Specialist Oct 1986Jan 1995 The University of Akron Akron, Oh
  • Research equipment or component needs, sources, competitive prices, delivery times, or ongoing operational costs.
  • Provide customer support and education, working with users to identify needs, determine sources of problems, or to provide information on product use.
  • Hire, train and coordinate work schedules for department student technicians .
  • Procure parts and maintain inventory and related documentation.
  • Maintain working knowledge of state-of-the-art tools or software by reading or attending conferences, workshops, or other training.
  • Develop or upgrade preventative maintenance procedures for components, equipment, parts, or systems.
  • Write reports or record data on monthly inventory usage and departmental invoicing .
Masters : Instructional Technology Dec 2015 The University of Akron Instructional Technology~
Develop skills in the design of effective technology enhanced instruction, the production of multimedia learning resources and the planning for successful integration and implementation of technology into the teaching and learning experience.
Masters : Higher Education Administration May 2012 The University of Akron Higher Education Administration ~
is directed toward the study of administrative and academic operations of colleges and universities. Specific program options include: administration, student services, curriculum, and instruction option, a higher education teaching internship developed in conjunction with the student's major academic adviser and the center staff may be anticipated.
Bachelor of Science : Labor Economics Dec 1995 The University of Akron Labor Economics
Associate : Criminal Justice Technology The University of Akron Criminal Justice Technology
Certificates Additional Education ITIL foundations V2 Support Desk Manager (HDI) DBaseIII+, Beginning, Advanced Autocad
Supervision I and II First Aid/CPR
Leadership development PMP (in progress)
First Responder / HazMat
Meeting Facilitation & Mediation
Turning Around Customer Complaints
Member of Help Desk Institute, North Coast Chapter, 2001 - Present
Member Higher Education Forum HDI, steering committee, 2004 - 2010
Women In Higher Education, 1990 - Present
Alpha Phi Omega, 2008 - Present
Golden Key International Honour Society, 2011 - Present
Omicron Kappa Delta, 2013 -Present
Board of Directors, Ivan's Angels, 2012 - Present
Board of Directors, Berean Bible Institute, 2012 - Present
University Council (University of Akron), 2010 - Present
Community Service:
University of Akron School of Business Technology Advisory Board, 2008-present
Board of Directors, Ivan's Angels, 2012 - Present
Board of Directors, BereanBible Institute, 2012 -Present
AkronMarathon, 2004  - Present
InventurePlace Co-coordinate events for Induction Week, 1993 -1996
SummitCounty Corporate Challenge Executive Committee,  1992-1999   Summit County KidsFitness Challenge, 1992 -1994
Summit County CommunityPartnership Project Education Focus, 1996      
Drug Free Schools Week Committee, 1993
Kids Voting, 1992 -1996

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About this resume


This is a resume for a Manager in PELHAM, New York with experience working for such companies as Technology Learning Support Center and The University of Akron. The grade for this resume is 0 and is one of hundreds of Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Manager resume.

School Attended
The University of Akron