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Party City - Manager Resume Example

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Chloe Torres
Professional Summary

Seasoned manger with more than 15 years of experience in fast-paced forever changing work environment. Excellent people and leadership skills. Track record of achieving exceptional results in great customer service and achieving sales goals. 

  • Administration and Management
  • Customer and Personal Service
  • Judgment and Decision Making
  • Management of Financial Resources
  • Troubleshooting
  • Works well with others
  • Leadership
Manager Aug 2013Present Party City Shakopee, Mn
  • Resolve customer complaints regarding sales and service.
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, or other subjects of sale.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Review operational records and reports to project sales and determine profitability.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on products.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Process merchandise returns and exchanges.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Stock shelves, and mark prices on shelves and items.
  • Keep periodic balance sheets of amounts and numbers of transactions.
Board of Directors Mar 2013Present Small Dog Rescue of Minnesota Rochester, Mn
  • Organize the adoption of unclaimed animals.
  • Educate the public about animal welfare, and animal laws and regulations.
  • Supply animals with food, water, and personal care.
  • Examine animals for injuries or malnutrition, and arrange for any necessary medical treatment.
  • Capture and remove stray, uncontrolled, or abused animals from undesirable conditions.
  • Process adoption applications.
  • Conduct home visits for potential foster/forever homes.
  • Coordinate and run adoption events.
  • Make all decisions with a group of four other board members for the well being of our non-profit organization. 
Lead Customer Service Representative May 2005Present The Hertz Corporation St. Paul, Mn

  • Insure that the entire rental car process goes without problems. 
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
  • Determine and meet daily sales goals.
High School Diploma : International Studies Jun 1996 Washburn High School Minneapolis, Mn
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Resume Details

This is a real resume for a Manager in Shakopee, Minnesota with experience working for such companies as Party City, Small Dog Rescue Of Minnesota, The Hertz Corporation. This is one of the hundreds of Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Manager resume.

Previous Companies:

  • Party City
  • Small Dog Rescue of Minnesota
  • The Hertz Corporation

Previous Job Positions:

  • Manager
  • Board of Directors
  • Lead Customer Service Representative


  • Washburn High School

Level of Education:

  • High School Diploma

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