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Omnicom Group Inc - Manager Resume Example

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Addison Kelly
XXXX XXXXXXX XXXX, Maple Plain, MN 55359
XXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Summary
My objective is to work for a company that leverages technology as an enabler to further company objectives. I am passionate about IT Management and its role in aligning technology with business needs. I enjoy investing in people and find their success rewarding.
Skills
  • Microsoft Operating Systems (Windows XP and Windows 7)
  • Microsoft Office (2003, 2007, 2010, 2013)
  • Microsoft Office Communicator
  • Microsoft SharePoint
  • Microsoft CRM
  • Altiris Deployment Server
  • Active Directory
  • Symantec ServiceDesk
  • Cisco Jabber
  • Cisco WebEx
  • PC Imaging / Deployment using Symantec Ghost
  • VMware vSphere
  • Desktop, Laptop, and printer repair
  • Mobile Devices
  • Send Word Now
  • Mobile Iron
Experience
Omnicom Group Inc New York, NY Manager Jan 2011Present
  • Participated in the development of a Change Management Process
  • Member of the Change Advisory Board 
  • Developed and maintain a company Service Level Agreement
  • Manage the relationship between Level 1 Staff (outsourced) and the NA IT staff 
  • Manage a team of Help Desk Professionals 
  • Project lead for our Video conference solution 
  • Project lead for our office remodel 
  • Trend reporting / Helpdesk Efficiencies 
  •  Perform interviews for new professionals and provide feedback for promotions 
  • Manage and Maintain our HP Lease program.
  • Lead weekly status calls with IT Helpdesk in NA
  • Created a Help Desk on call system utilizing Send Word Now
Agenti Media Services Plymouth, MN Desktop Support Analyst Jul 2003Jan 2011
  • Gained excellent experience in system operations and various types of hardware and software 
  • Train new employees in the Computer - System and operations
  • Provide end user hardware / software support 
  • New User setups 
  • Create standard Windows operating system images
  • Maintain accurate hardware inventory 
  • Maintain accurate software license information 
  • Provide printer/copier maintenance and support
  • Manage & Support mobile phone plan and devices 
  • Manage service requests as they arrive.
Education
Chippewa Valley Technical College Eau Claire, WI Associates Degree: CIS - Programmer / Analyst Jan 2003 CIS - Programmer / Analyst
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Resume Details

This is a real resume for a Manager in Maple Plain, Minnesota with experience working for such companies as Omnicom Group Inc, Agenti Media Services. This is one of the hundreds of Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Manager resume.

Previous Companies:

  • Omnicom Group Inc
  • Agenti Media Services

Previous Job Positions:

  • Manager
  • Desktop Support Analyst

Schools:

  • Chippewa Valley Technical College

Level of Education:

  • Associates Degree

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