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Omnicom Group Inc - Manager Resume Example

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Addison Kelly

XXXX XXXXXXX XXXX, Maple Plain, MN 55359

XXXXXXXXXXXXXXXXXXXXXX

Ph: XXXXXXXXXXXX

Summary

My objective is to work for a company that leverages technology as an enabler to further company objectives. I am passionate about IT Management and its role in aligning technology with business needs. I enjoy investing in people and find their success rewarding.

Skills

Microsoft Operating Systems (Windows XP and Windows 7)
Microsoft Office (2003, 2007, 2010, 2013)

Microsoft Office Communicator
Microsoft SharePoint

Microsoft CRM
Altiris Deployment Server

Active Directory
Symantec ServiceDesk

Cisco Jabber
Cisco WebEx

PC Imaging / Deployment using Symantec Ghost
VMware vSphere

Desktop, Laptop, and printer repair
Mobile Devices

Send Word Now
Mobile Iron

Experience

Omnicom Group Inc New York, NY Manager Jan 2011－Present

Participated in the development of a Change Management Process
Member of the Change Advisory Board
Developed and maintain a company Service Level Agreement
Manage the relationship between Level 1 Staff (outsourced) and the NA IT staff
Manage a team of Help Desk Professionals
Project lead for our Video conference solution
Project lead for our office remodel
Trend reporting / Helpdesk Efficiencies
Perform interviews for new professionals and provide feedback for promotions
Manage and Maintain our HP Lease program.
Lead weekly status calls with IT Helpdesk in NA
Created a Help Desk on call system utilizing Send Word Now

Agenti Media Services Plymouth, MN Desktop Support Analyst Jul 2003－Jan 2011

Gained excellent experience in system operations and various types of hardware and software
Train new employees in the Computer - System and operations
Provide end user hardware / software support
New User setups
Create standard Windows operating system images
Maintain accurate hardware inventory
Maintain accurate software license information
Provide printer/copier maintenance and support
Manage & Support mobile phone plan and devices
Manage service requests as they arrive.

Education

Chippewa Valley Technical College Eau Claire, WI Associates Degree: CIS - Programmer / Analyst Jan 2003 CIS - Programmer / Analyst

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Resume Details

This is a real resume for a Manager in Maple Plain, Minnesota with experience working for such companies as Omnicom Group Inc, Agenti Media Services. This is one of the hundreds of Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Manager resume.

                                        Previous Companies:
                                        Omnicom Group Inc
Agenti Media Services

                                        Previous Job Positions:
                                        Manager
Desktop Support Analyst

                                        Schools:
                                        Chippewa Valley Technical College

                                        Level of Education:
                                        Associates Degree