Search Resume Examples

Martas House Cleaning - Manager Resume Example

Customize this Resume
Olivia Sanchez
  • XXXXX XXXXXX XXXXXX, Paramount, CA 90723
  • H: XXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXXXX
Skills
  • Social Perceptiveness
  • Judgment and Decision Making
  • Management of Personnel Resources
  • Mediation
  • Interpersonal Communication
  • Critical Thinking
  • Exceptional Customer Service 
  • Efficient Oral and Written Communication 
  • Proficient in Microsoft Outlook, Word, and Excel
Education
Bachelor of Arts: Psychology, Dec 2013 California State University - Long Beach, CA
Associate of Arts: Liberal Arts & Psychology Transfer, May 2011 Cerritos College - Norwalk, CA
Work Experience
Manager , 06/2012 to Present
Marta's House Cleaning Long Beach, CA
  • Manage staff, prepare work schedule and assign specific duties.
  • Prepare and distribute invoices to bill clients or pay account expenses.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Confer with staff to resolve performance and personnel problems, and to discuss business policies.
  • Investigate complaints about service and take corrective action.
  • Maintain required records of work hours and manage payroll.
  • Recommend changes that could improve service and increase operational efficiency.
  • Screen job applicants, and hire new employees.
  • Forecast necessary levels of staffing at different days and times to facilitate effective scheduling.
  • Perform financial tasks, such as estimating costs and manage budgets.
Customer Relations Specialist, 01/2011 to 04/2012
Beth Bettger's Insurance Agency Cerritos, CA
  • Interview prospective clients to obtain data about their insurance needs.
  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
  • Created and managed social network accounts such as Facebook, Twitter, and Linkedin to bond and connect with customers. 
  • Ensure that policy requirements are fulfilled, including completion of appropriate forms.
  • Customize insurance programs to suit individual customers, often covering a variety of risks.
  • Explain features, and educate on advantages and disadvantages of various policies to promote sale of insurance plans.
  • Perform administrative tasks, such as maintaining records and handling policy renewals.
  • Develop marketing strategies to compete with other individuals or companies who sell insurance.
  • Contact underwriter and submit forms to obtain binder coverage.
  • Confer with clients to obtain and provide information when claims are made on a policy.
  • Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.
  • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers concerns or disputes.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved customers' service or billing complaints by performing activities such as adjusting policies, refunding money, or adjusting bills.
  • Call on policyholders to inform of new money saving programs that may benefit their families' needs.
Assistant Supervisor, Dispatch, 06/2000 to 08/2007
Auto Club of Southern California Long Beach, CA
  • Resolved customer complaints or answer customers' questions regarding policies and procedures.
  • Supervised the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems. Resolved escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Train and instruct employees in job duties and company policies.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Research, compile, and prepare reports required by management.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Participate in the work of subordinates to facilitate productivity in order to overcome difficult aspects of work.
Volunteer Experience

Teacher Assistant
Cerritos College, Fall 2013

  • Directed research method exercises in class such as the Stroop effect, IRB guidelines, and a within subjects design practice experiment.
  • Mentored students during class and office hours in concepts, study skills, and group interaction.
  • Graded course work and APA written drafts.
  • Evaluated individual and group research proposals and presentations.


Case Worker Assistant
Rosie the Riveter Charter School, Spring 2013

  • Organized and updated students profiles necessary for school and court ordered .
  • Coordinated student workshops that provided life tools such as introduction to financial planning and interpersonal skills.
  • Composed additional packets providing skills for emotional and social development.   
Love this resume? Customize this Resume

Resume Details

This is a real resume for a Manager in Paramount, California with experience working for such companies as Martas House Cleaning, Beth Bettgers Insurance Agency, Auto Club Of Southern California. This is one of the hundreds of Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Manager resume.

Previous Companies:

  • Martas House Cleaning
  • Beth Bettgers Insurance Agency
  • Auto Club of Southern California

Previous Job Positions:

  • Manager
  • Customer Relations Specialist
  • Assistant Supervisor
  • Dispatch

Schools:

  • California State University
  • Cerritos College

Level of Education:

  • Bachelor of Arts
  • Associate of Arts

The Easiest Way to Create a Professional Resume.

Create a job-winning resume in minutes.

create your resume

Similar Resumes

View More

Assistant Manager

East Taunton, Massachusetts

Companies Worked For:

Dots, LLC, Icing, Claires Boutiques

Agents and Business...

Wilmington, Delaware

Companies Worked For:

ULTRA LED MAN, Greg Grush Landscaping, Richards La...

Customer Relations S...

Beech Island, South Carolina

Companies Worked For:

Matthews Motors, Gerald Jones Ford Lincoln, Motion...

Customer Relations S...

Bellflower, California

Companies Worked For:

AerotekAmerican Honda, AloricaAmerican Honda, AAA...

Assistant Supervisor...

Delco, North Carolina

Companies Worked For:

Hamilton Painting and Construction, Cvs, Scotchman...

Assistant Supervisor...

Sebring, Florida

Companies Worked For:

Holiday Inn Express Suites Sebring, Genpak LLC, I...

Dispatcher

Champaign , Illinois

Companies Worked For:

Builders FirstSource, Patterson Technology Center,...

Dispatch

St Albans, West Virginia

Companies Worked For:

Hopewell Community Services LLC, The Mentor Networ...

Get Started on Your Job-winning Resume Today!

Get all the help you need to create a professional resume in minutes. Includes thousands of pre-written examples for hundreds of jobs.

create your resume
Get Started on Your Job-winning Resume Today!