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Various Companies - Management Consultant Resume Example

Henry Hernandez
XXXX XXXXXXX XXX, Alpharetta, GA 30022
XXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Accomplished and energetic professional with more than 20 years in fast-paced service driven organizations. Seasoned team player with strong organizational and prioritization abilities. Core competencies include IT consulting, business process improvement, and P&L managment as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Administration and Management
  • Complex Problem Solving
  • Service Orientation
  • Judgment and Decision Making
  • Operations Analysis
  • Written and verbal communications
  • Multi-tasking and time management
Experience
Various companies Alpharetta, GA Management Consultant, Operations Consulting Jun 2012Present
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Develop or update procedures, policies, or standards.
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
3M Corporation Atlanta, GA Healthcare Consulting General Manager May 2004Sep 2006
  • Within 6 months, turned around organization to achieve positive operating income for the business unit. 
  • Within first 12 months, doubled operating income for the business unit from 12 to 28%, and achieved $7.4M of benefit to organization measured by Six Sigma in operating unit growth, cost savings, cash savings (A/R), and sales over-achievement.  Increased revenue per consultant by 16%
  • Directed the organization's financial or budget activities to fund operations, maximize investments, or increase efficiency.
  • Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
Synavant, LLC Atlanta, GA Vice President of North American Operations Feb 2003Oct 2003
  • Directed profit and loss of $50M CRM Services delivery operation, over 250 employees.  Oversight of the following practices: application consulting, education (internal and external), information technology, data hosting, network services (including high speed data), asset management services, computer validation services, and help desk.
  • Within 4 months, brought year to date operating income ahead of budget by 46%.  Estimated full year operating margin ahead of budget by 500%.
Optio Software Alpharetta, GA VP of Consulting, Training, Call Center Jan 2001Sep 2002
  • Executed successful turn around for software services practice comprised of call center, consulting and training services. Directed profit and loss for $20M practice with over 120 global employees and 15 vendor partnerships.  Division had been operating for prior 12 months at a loss with low employee retention and client dissatisfaction.
  • Acquired a division losing $¼ million per month and obtained profitability in three separate divisions ($12M, $8M, and $10M) within 90 days.  Produced over $2.8 million profit (bottom line) for the company in less than a year. 
  • Established employee and client satisfaction programs with measurable objectives.  Increased customer satisfaction by over 95% within 9 months.
  • Developed service delivery methodology (process, procedure, toolkit) and formulated metrics to measure service delivery effectiveness.
Peer3, Technology Solutions Company Atlanta, GA Senior VP May 2000Dec 2000
  • Oversaw activities directly related to providing services in Knowledge Management software and services group.
Deloitte Consulting Atlanta, GA Director Oct 1997May 2000
  • Developed new Learning and Change practice for CRM/SFA and ERP/e-business service lines globally.  Oversaw financial (p&l), personnel and process management as well as strategic direction. 
  • Partner/vendor relationship management
Decision Cosultants, Inc Clearwater, FL Director: IT Consulting Services Mar 1993Oct 1997
  • Founded national practice offering around technical education, performance consulting, and facilitation.  Established all aspects of practice including recruiting, sales, methodology creation, and service line metrics.  Directed operations for IT Consulting and Education practices.  Contributed to strategy of company through participation in executive leadership team
Arthur Andersen and Company, S.C. Sarasota, FL Team Leader: Call Center, Quality Assurance, Testing, and Customer Service Sep 1988Mar 1993
  • Customer service, full life cycle development experience for Andersen's tax software products.
Education
Northwestern University Evanston, IL Bachelor of Arts: Economics and Psychology
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Resume Details

This is a real resume for a Management Consultant in Alpharetta, Georgia with experience working for such companies as Various Companies, 3m Corporation, Synavant. This is one of the hundreds of Management Consultant resumes available on our site for free. Use these resumes as templates to get help creating the best Management Consultant resume.

Previous Companies:

  • Various companies
  • 3M Corporation
  • Synavant

Previous Job Positions:

  • Management Consultant
  • Operations Consulting
  • Healthcare Consulting General Manager
  • Vice President of North American Operations
  • VP of Consulting

Schools:

  • Northwestern University

Level of Education:

  • Bachelor of Arts

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