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Florida Department Of Revenue Fdor - Management Analyst Ii Resume Example

Noah Smith
Over 25 years experience in Taxpayer/Preparer services including auditing and amending Taxpayer Reemployment/Unemployment Compensation accounts as well as over 5 years auditing sales tax account. 

10 or more years experience in call center and call center environment.

  • Active Listening
  • Reading Comprehension
  • Writing
  • Critical Thinking
  • Speaking
  • Judgment and Decision Making
  • Customer and Personal Service
  • Law and Government
  • Instructing
  • Mathematics
Management Analyst II May 2011May 2013 Florida Department of Revenue (FDOR) Tallahassee, FL
  • Directed Revenue Specialists and support personnel in various phases of tax administration/auditing and interpreting State Revenue and Chapter 443 Reemployment tax by providing: quality reviews, technical assistance, procedural assistance, training (formal and one on one).
  • Analyzed accounting records, applied debits and credits, audited and adjusted problem accounts.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Revenue Manager Mar 2010Apr 2011 FDOR Tallahassee, FL
  • Supervise Revenue Specialists in various phases of UT, interpreting tax laws for DOR , Chapter 213 State Revenue Laws, and chapter 443 UT Law.
  • Supervise the review and examination of UT tax returns, IRS certification of UT gross and taxable wage and tax paid requests as well as corrections of any discrepancies found during certification process.
  • Complete and report monthly Stats reports and ensure close out deadlines are met.
  • Provide technical assistance to subordinate examiners, assist in determining waiver of penalty and computations of penalty and interest due.
  • Research account balance making necessary adjustments.
  • Correspond and confer with professional representatives of taxpayers to resolve or clarify information reported, interpret tax rules, regulations and laws and decide whether wage items are taxable or not.
  • Answer inquiries from field offices, plan and coordinate work assignments, review completed work as necessary, evaluate subordinates, recommend improved procedures, and assist in preparation.
Revenue Specialist III FDOR Nov 2007Mar 2010 FDOR Tallahassee, FL
  • Perform supervisory review.
  • Perform post audit examination of returns initiated by lower level Revenue Specialists.
  • Initiate corrections to taxpayers accounts in SAP environment via TAMS requests, amended returns, correction requests, excess audits.
  • Analyze detailed accounting records to determine validity of debits and credits claimed for taxes maintained within the SAP environment by researching account files, TRAIN accounting system, tax laws, correspondence and other sources.
  • Provide technical assistance, educating and assisting customers and revenue specialists as needed.
  • Contact and correspond with taxpayers, tax preparers, employer representatives and DOR associates to obtain information and resolve discrepancies on returns.
  • Issue Certifications of Gross and taxable wages and tax paid to taxpayers, their representatives/preparers which includes researching and making any necessary adjustments to ensure accurate certifications are issued.
  • Assist in development of procedures, training Revenue Specialists.
Revenue specialist II FDOR Sep 2000Oct 2007 FDOR Tallahassee, FL
  • Examining, auditing and reconciling employer quarterly tax and wage records using the Unemployment Compensation Tax System (TRAIN).
  • Amending large volume of UT reports, balancing reports, transferring reports and or payments to correct account or quarter, splitting payments between accounts and allocating payments.
  • Research and Issue certifications as request by the employer or IRS.
  • Perform excess audits and adjustments based on audit results.
  • Communicate with employers, employer representatives, tax auditors, IRS and others via phone and correspondence to resolve discrepancies involving employer accounts and the UC Law reporting requirements.
  • Document general and case histories as needed.
  • Issue standard computer generated letters and compose letters as necessary.
  • All corrections, adjustments and balancing are performed on line using TRAIN.
  • Perform post audit reviews.
  • Answer calls routed through the Employer Information Service center.
  • Train new employees.
Program Specialist Sep 1995Sep 2000 Department of Labor and Employment Security (FDLES) Tallahassee, FL
  • As an associate in the Employer Call Center (1-800 Unit) my main duties were to answer phone calls from a large number of employers and their representatives and provide procedural information and informal training based on my knowledge of the Unemployment Compensation Law, Code of regulations and policy and procedures.
  • Many of the calls required me to analyze minor and complex problems using problem solving techniques.
  • I also analyzed data, reviewed applications to determine employer liability, established employer accounts, processed employer account adjustments, performed excess audits, reviewed tax rates and rate computations and other functions as required.
  • Assisted other sections of the U C Division with their work load when time allowed.
  • Responded to written and E-mail requests from employers and their representatives.
  • Developed, prepared and reviewed spreadsheets for monthly, quarterly and annual statistics and surveys/graphs using Microsoft Excel program.
  • I also served as A RACF (security) Liaison.
Unemployment Compensation Supervisor Apr 1994Aug 1995 FDLES Tallahassee, FL
  • Supervise a staff of 14-25 professional and clerical employees, assist subordinates with the resolution of difficult or unusual personnel and technical problems.
  • Responsible for authorization of leave, attendance records and employee evaluations.
  • Accountable for all computer data processed and maintained in my unit.
  • Planned, prioritized and organized work and delegated responsibility to insure accuracy and completion by deadlines.
  • Reviewed employment packages, interviewed applicants and submitted new hire recommendations.
  • Prepared and utilized new hire packages, position descriptions, RAPPS (performance standards) and procedural changes.
  • Handled requests either by phone or letter from employers, their representatives, field representatives and examiners.
  • Reviewed and interpreted the UC Law and Code of Regulations.
  • Acted as Total Quality Management Leader and motivator.
Unemployment Compensation Examiner II - FDLES Mar 1990Apr 1994 FDLES Tallahassee, FL
  • Plan and coordinate work assignments, respond to letters and phone calls from employers, CPAs and Legal Representatives as well as process power of attorney and tax related documents.
  • Provide guidance to subordinates, coordinate and prepare monthly statistical reports, audit batches of completed power of attorney filings, coordinate the preparation of hearing packages, maintain up to date procedures on computer for Power of Attorney Unit as well as other directives.
  • Train subordinates and maintain computer log on completed work using Lotus and Paradox programs.
  • Review and evaluate completed work.
  • In charge of unit in absence of Supervisor.
  • Review applications for employment.
  • Determine eligibility according to LES Personnel Rules, assist in and/or conduct interviews and hiring of selected applicants.
  • Other duties as assigned.
Unemployment Compensation Examiner I - FDLES Dec 1988Mar 1990 FDLES Tallahassee, FL
  • Plan, assign and coordinate work, prepare special priority batches of correspondence for filming, prepare certified notice of hearing packages for Appeals Deputies, employers and all concerned parties, assist in interviewing and hiring job applicants, conduct periodic review of completed work, respond to letters and telephone calls from employers, CPA's and legal representatives regarding power of attorneys.
  • Retrieve files and prepare microfiche copies for customers, prepare daily statistics for monthly reports and other job related duties as required.
32 quarter hours : finance Jun 1978 Florida A & M University Tallahassee, FL
Diploma Jun 1977 James A Shanks High Quincy, FL
certification : Business Education Jun 1977 Gadsden Vocational Technical Quincy, FL
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Resume Details

This is a real resume for a Management Analyst II in Midway, Florida with experience working for such companies as Florida Department Of Revenue Fdor, Fdor, Department Of Labor And Employment Security Fdles. This is one of the hundreds of Management Analyst II resumes available on our site for free. Use these resumes as templates to get help creating the best Management Analyst II resume.

Previous Companies:

  • Florida Department of Revenue FDOR
  • FDOR
  • Department of Labor and Employment Security FDLES

Previous Job Positions:

  • Management Analyst II
  • Revenue Manager
  • Revenue Specialist III FDOR
  • Revenue specialist II FDOR
  • Program Specialist


  • Florida A & M University
  • James A Shanks High
  • Gadsden Vocational Technical

Level of Education:

  • 32 quarter hours
  • Diploma
  • certification

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