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Bnsf - Machine Operator Resume Example

Ednial Rrveia
XXXX XXX XXX, Victorville, Ca 92395
XXXX XXX XXX, 92395, Victorville Ca
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Summary

Accomplished and energetic, with a solid history of achievement in Credit Union Operations. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include supervisory skills, debt collections, and member services. Adaptable to any situation that is necessary to complete the task at hand.

Skills
  • Goal-oriented Superior attention to detail
  • Excellent time management skills proficient in excel, word, symitar and shaw
  • Compliance, credit union laws and regulations programs.
  • Strong problem solving aptitude Expert in delinquent account management
  • Training development aptitude Strong team-builder
Experience
BNSF Redlands, CA Machine Operator Jul 2018Current
  • Inspect and maintain railroad tracks.
  • Determine if tracks need to be replaced.
  • Cut, drill and remove and replace rail.
  • Comply with all regulations set forth by BNSF and FRA. Maintain a safe work environment at all times. 
Alaska USA Federal Credit Union Apple Valley, CA Senior Control Officer Jul 2012Jul 2018
  • Manage delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Supervise a team of six collectors during the day shift and nine during the evening shift.
  • Take part in the hiring process by interviewing potential candidates.
  • Filled in the absence of the department manager for over two months.
  • Managed five supervisors and forty-two collectors.
  • Train new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Maintain compliance with fair debt practices and regulatory guidelines.
  • Access credit records to evaluate customer histories.
  • Review collection reports to determine the status of collections and the amounts of outstanding balances.
  • Take part in testing and recommending any changes needed for new programs and services implemented by the department.
Alaska USA Federal Credit Union Apple Valley, CA Call Center Representative Jul 2011Jul 2012
  • Effectively managed a high-volume of inbound customer calls.
  • Answered a constant flow of customer calls with up to 100 calls in queue per minute.
  • Defused volatile customer situations calmly and courteously.
  • Met or exceeded service and quality standards every review period.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Managed high call volume with tact and professionalism.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Alaska USA Federal Credit Union Apple Valley, CA Teller Feb 2009Jul 2011
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Executed wire transfers, stop payments and account transfers.
  • Advised clients on mortgage, educational and personal loans.
  • Maintained friendly and professional customer interactions.
  • Organized, stocked and maintained the teller window area.
  • Promoted all financial products by maintaining excellent service offering knowledge.
  • Established rapport with new clients to increase satisfaction and loyalty.
Education
California State University San Bernardino, CA Bachelor of Arts: Psychology Jan 2012
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Resume Details

This is a real resume for a Machine Operator in Victorville, California with experience working for such companies as Bnsf, Alaska Usa Federal Credit Union. This is one of the hundreds of Machine Operator resumes available on our site for free. Use these resumes as templates to get help creating the best Machine Operator resume.

Previous Companies:

  • BNSF
  • Alaska USA Federal Credit Union

Previous Job Positions:

  • Machine Operator
  • Call Center Representative
  • Teller

Schools:

  • California State University

Level of Education:

  • Bachelor of Arts

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