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Transamerica USA - LTC Claims Rep Resume Example

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Camila Foster
XXX X XXXXXX XX , Richardson , TX 75081
H: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXX
Summary
Skilled Customer Service Representative committed to addressing customer concerns with speed,
accuracy and professionalism.
Skills

Microsoft Office Suite

Experience
LTC Claims Rep. 11/2014 - Present
 Transamerica USA - Plano, TX
  • Provide information on a variety of complex customer service issues requiring knowledge of life insurance/retirement/annuity products and transactions focusing on customer satisfaction, quality, and efficiency.
  • Gain proficiency in automated workflow system.
  • Process incoming and outgoing mail, using automated workflow system.
  • Process complex and varied service requests.
  • Represent AEGON with professional pride to internal and external customers.
  • Consistently meet/exceed set quality and productivity standards.
Customer Service Representative 08/2013 - 02/2014
 Telvista (Verizon FiOS) - Farmers Branch, TX
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Developed effective relationships with all call center departments through clear communication.
  • Maintained up-to-date records at all times.
Warehouse Associate 03/2012 - 08/2013
 HD Supply Inc - Flower Mound, TX
  • Inspect and stock all inbound freight in my dept.
  • Assist order pickers in finding lost or misplaced products.
  • Help train new warehouse and sales associates.
  • Clean assigned areas to ensure safe work environment.
Tier II U-Verse Technician 12/2009 - 11/2011
 The Plus Group AT&T U-Verse - Richardson, TX
  • Answered inbound call from customers or premise technicians and assisted caller with product functionality and repair.
  • Dispatched U-Verse repair and installation technicians when needed and followed up with customers to ensure satisfactory results.
  • Documented all conversations for trouble shooting and record keeping purposes.
Tier II Product Specialist 11/2008 - 12/2009
 Volt (Apple Inc.) - Addison, TX
  • Handled inbound call volume and provided excellent customer service through resolution.
  • Researched and escalated unique issue to engineering team and provided follow up with customers to ensure satisfaction.
  • Assisted in the training of new team members.
Third Key Manager 06/2007 - 11/2008
 Hat World - Denton, TX.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Resolved customer questions, issues and complaints.
Education
Associates of Arts: Business Jan 2002 Paris Junior College - Paris, T X
Love this resume? Customize this Resume
Customer Service Representative Warehouse Associate Third Key Manager

Resume Details

This is a real resume for a LTC Claims Rep in Richardson, Texas with experience working for such companies as Transamerica Usa, Telvista Verizon Fios, Hd Supply Inc. This is one of the hundreds of LTC Claims Rep resumes available on our site for free. Use these resumes as templates to get help creating the best LTC Claims Rep resume.

Previous Companies:

  • Transamerica USA
  • Telvista Verizon FiOS
  • HD Supply Inc

Previous Job Positions:

  • LTC Claims Rep
  • Customer Service Representative
  • Warehouse Associate
  • Tier II U Verse Technician
  • Tier II Product Specialist

Schools:

  • Paris Junior College

Level of Education:

  • Associates of Arts

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