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Us Billing Inc - Lockbox Service Manager Resume Example

Leah Long
XXXX XXXXX XXXX XXXXXXXXXX XXXX XXX XXX, Glendale, WI 53217
XXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Summary

Accomplished and energetic Manager with a solid history of achievement in payment services. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service and remittance processing .

Skills
  • Management of Personnel Resources
  • Judgment and Decision Making
  • Active Learning
  • Active Listening
  • Time Management
  • Customer and Personal Service
  • Monitoring
Experience
Lockbox Service Manager Jan 2004Jan 2015 U.S. Billing Inc. Milwaukee, WI
  • Manage staff, preparing work schedules and assigning specific duties.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Recruit, interview, and select employees.
  • Develop or update procedures, policies, or standards.
Head Cashier Jan 2007Jan 2010 Home Depot Milwaukee, Wi
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Answer customers' questions, and provide information on procedures or policies.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Supervise others and provide on-the-job training.
CSR Manager Jan 2001Jan 2003 Global Communications Inc Milwaukee, WI.
  • Resolve customer complaints regarding sales and service.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
Item Processor Team Lead Jan 1990Jan 2003 M&I Data Services Milwaukee, WI
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Maintain logs of activities and completed work.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
Education
High School Diploma Milwaukee Trade and Technical H.S Milwaukee, WI
Gen Studies City College of Chicago
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Resume Details

This is a real resume for a Lockbox Service Manager in Glendale, Wisconsin with experience working for such companies as Us Billing Inc, Home Depot, Global Communications Inc. This is one of the hundreds of Lockbox Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Lockbox Service Manager resume.

Previous Companies:

  • US Billing Inc
  • Home Depot
  • Global Communications Inc

Previous Job Positions:

  • Lockbox Service Manager
  • Head Cashier
  • CSR Manager
  • Item Processor Team Lead

Schools:

  • Milwaukee Trade and Technical H.S
  • City College of Chicago

Level of Education:

  • High School Diploma

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