Hard Rock Hotel at Universal Orlando - Lobby Concierge Supervisor Resume Example

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Benjamin Taylor
  • XXX X XXXXX XXXX XX, Longwood, FL 32779
  • H: XXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Concierge Supervisor with seven year background in hotel and lodging industry . Core competencies include training, attention to detail, knowledge of Orlando area attractions and theme parks, as well as excellent communication and time management skills. Handles tasks with accuracy, efficiency, and a positive attitude.

Skills
  • Active Learning
  • Instructing
  • Customer and Personal Service
  • Social Perceptiveness
  • Time Management
  • Judgment and Decision Making
  • Computers and Electronics
  • Education and Training
Experience
Lobby Concierge Supervisor, 03/2014 to Present
Hard Rock Hotel at Universal Orlando Orlando, FL
  • Corresponds with the Rock Royalty Club Level guests inquiries via e-mail to ensure any dietary needs, reservation requirements, or amenities are handled in a timely fashion with the exemplary service the Hard Rock strives for 
  • Assists the Human Resources training manager with the hotel's new hire orientation program "Hard Rock Induction" by presenting hotel information and providing tours of the hotel
  • Creates staff schedules on a weekly basis 
  • Represent department at hotel leadership meetings and the daily operations meetings, providing hotel event reports to Concierge team 
  • Executes and creates memorable moments for guests including birthdays, honeymoons, and wedding proposals 
  • Reconstructed the training program for the concierge new hires and current team members 
Dance Instructor, 07/2011 to 07/2014
KidzDance, Inc Apopka, FL
  • Educating children ages three to eleven in various styles of dance, while assisting in the management of annual dance recital performances by assisting stage managers with show queues and organizing backstage activities.
Dance Team Coordinator and Choreographer, 04/2012 to 04/2014
UCF Marching Knights Orlando, FL
  • Prepared auditions, rehearsals and performances for half time shows and special events
  • Facilitate training camps for dancers, as well as coordinate with band leaders in the planning and execution of Marching Knights events
Lobby/Club Concierge, 10/2012 to 03/2014
Loews Portofino Bay Hotel Orlando, FL
  • Aided in maximizing the guest experience with arranging transportation, reserving activities, handling guest situations, and communicating with concerned departments 
  • Accountable for the pre-arrival guest letters, to ensure that any food allergy, dietary need, or any other request is handled flawlessly throughout their stay 
  • Volunteered to assist the Food and Beverage Manager with the resort's quarterly event, "Harbor Nights" as well as the New Year's Eve "Party in the Piazza" by greeting and registering guests, and assigning tables to each party 
  • Responsible for daily food ordering and count monitoring.
Front Desk Agent, 05/2010 to 10/2012
Hard Rock Hotel at Universal Orlando Orlando, FL
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Record guest comments or complaints, referring customers to managers as necessary.
Education
Bachelor of Science: Hospitality Management, Aug 2010 University of Central Florida - Orlando, FL
Rosen College of Hospitality Management
Additional Information
• Chosen to take part in the “Rising Rock Stars” leadership course through the Hard Rock Hotel
• Completed the “Star Trainer” course for Loews Hotels
• Elected “Citizen of the Month” for November 2013 at Loews Portofino Bay Hotel
• Nominated for Central Florida Hotel and Lodging Association's “Front Office Employee of the Year” for 2011-2012

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About this resume

Lobby Concierge Supervisor FROM Longwood , Florida RESUME

This is a resume for a Lobby Concierge Supervisor in Longwood, Florida with experience working for such companies as Hard Rock Hotel at Universal Orlando and KidzDance. The grade for this resume is 0 and is one of hundreds of Lobby Concierge Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Lobby Concierge Supervisor resume.

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School Attended
University of Central Florida