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Waukesha State Bank - Loan Servicing Specialist Resume Example

Amelia Cooper
XXXX XXXXXXXXX XXXX, Waukesha, WI 53189
Ph: XXXXXXXXXXXX
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Professional Summary
A thorough professional with more than 14 years experience in a financial organization with multi-tasking abilities. Proven patience, tolerance and immunity to working in stressful environment. Experienced in providing the best possible customer service and guaranteeing total customer satisfaction.
Skills
  • A warm pleasant personality and ability to build a personal rapport with customers
  • English Language
  • Keen listening and quick thinking abilities
  • Capable of working under pressure and handling all kind of client behavior in a calm and professional manner
  • Judgment and Decision Making
  • Complex Problem Solving
  • Consistently exceeding production goals for new loans and cross sales of checking accounts, credit cards, payments protection and GAP.
Experience
Loan Servicing Specialist Jul 2013Present Waukesha State Bank Waukesha, WI I started with Waukesha State Bank in their call center. Wanting to get back to working in loans after a year of working for the bank I transferred into their Loan Operations center. In this department I type loan documents, answer calls from co-workers and customers. I also process all the property evaluation for the bank consumer and commercial.
  • Answer telephones and give loan information to callers, take messages, or transfer calls to appropriate individuals.
  • Handle customer complaints and take appropriate action to resolve them.
  • Prepare written reports that estimate property values, outline methods by which the estimations were made.
  • Estimate building replacement costs using building valuation manuals and professional cost estimators.
  • Review loan agreements to ensure that they are complete and accurate according to policy.
Sr. Loan Officer / Sr. Member Service Rep Mar 2001Jul 2013 Landamark Credit Union New Berlin, WI I started with Landmark Credit Union in March of 2003 as a Teller. With persistence and hard work I moved up the ranks at their Oconomowoc location to Teller II and then Loan Processor. Then in Aug. of 2004 I transferred to Landmark's call center located in New Berlin WI. Again moving up quickly to a Sr. Member Service Rep, Loan officer in Training, Jr Loan Officer then on to my current position of Sr. Loan Officer
  • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Meet with applicants to obtain information for loan applications and to answer questions about the process.
  • Explain to members the different types of loans and credit options that are available and then work together to help them reach their financial goals
  • Set up accounts, processed loans, transferred money in an error free and professional way.
  • Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
  • Providing accurate and timely solutions to customer queries and problems
Guest Service Aug 1998Dec 2000 Target Delafield, WI This was my first employer. I started as a cashier and worked my way up to member service desk.
  • Providing prompt and friendly customer service
  • Balancing all transactions run through cash register including checks and credit cards
  • Preparing and processing damaged merchandise for return to distribution center
  • Learning company policies and procedures
Education
High School Diploma Jun 2000 Kettle Moraine High School Wales, WI
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Resume Details

This is a real resume for a Loan Servicing Specialist in Waukesha, Wisconsin with experience working for such companies as Waukesha State Bank, Landamark Credit Union, Target. This is one of the hundreds of Loan Servicing Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Loan Servicing Specialist resume.

Previous Companies:

  • Waukesha State Bank
  • Landamark Credit Union
  • Target

Previous Job Positions:

  • Loan Servicing Specialist
  • Sr Loan Officer
  • Sr Member Service Rep
  • Guest Service

Schools:

  • Kettle Moraine High School

Level of Education:

  • High School Diploma

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