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Cenlar Fsb - Loan Servicing Counselor Resume Example

Addison Kelly
Professional Summary

Seasoned Financial Services Professional with more than ten years of experience in a fast-paced Call Center Environment. Excellent communication and organizational skills. Track record of achieving exceptional results in Credit Collections and servicing as well as Retail Management.

  • Administration and Management
  • Customer and Personal Service
  • Complex Problem Solving
  • Negotiation
  • MS Word and Excel
  • Cash Management
  • Call Center
Loan Servicing Counselor, Apr 2013Present Cenlar FSB, Ewing, NJ

Initiate contact with mortgagors utilizing an automated dialing system for inbound and outbound calls. Interview the mortgagor to ascertain reasons for delinquent mortgage payments and assess the mortgagor's financial situation by  reviewing income, assets, debts, expenses, and other financial information. Calculate the mortgagor's available monthly income to meet debt obligations. Formulate repayment plans to assist mortgager in bringing their mortgage current over a set time period based on their financial ability. Input electronic mortgage payments. Recommend and educate the mortgagor about Foreclosure Prevention programs,  including forbearances and loan modifications, including Home Affordable Modification Program, and order Loss Mitigation loan workout packets.

Temporary Loan Servicing Counselor, Aug 2012Apr 2013 Cenlar FSB via Aerotek , Ewing, NJ Temporary to Permanent assignment through Aerotek financial services employment agency with Cenlar FSB. Was hired for permanent position after 9 months of high quality assurance reviews and recommendations from my supervisors.
Collections Representative, Jul 2010Aug 2011 Professional Recovery Services, Voorhees, NJ Initiate 200 calls daily to delinquent account holders to collect past due amounts or make arrangements to satisfy the defaulted balance by negotiating balance in full transfers or client approved settlement in full agreements.
Collections Representative, May 2004Dec 2009 Alliance One , Trevose, PA

Manage a portfolio of two to three-hundred defaulted credit accounts.  Repair contact information by using skip trace techniques and tools, including  accurint, lexus nexus, and credit bureau reports. Utilizing automated dialer and manual calls to maximize contacts and meet profitability goals of the clients, which included Chase, Citibank, and Bank of America. Negotiating payoffs and client approved settlements.

Skip Trace Collector, May 2003Apr 2004 Citibank Sears Credit Management , Trevose, PA

Utilized skip trace tools, including fast data, 411, and credit bureau reports, to repair contact information on delinquent accounts.

Store Manager, Mar 1999Jul 2002 Parade of Shoes, Voorhees, NJ Responsible for all phases of store operations, including recruiting, hiring, and training of store sales crew; ensuring customer care and service; point of sales displays and promotions; inventory control; cash management and banking.
Store Manager, Jul 1986Mar 1999 Wild Pair Shoe Store, Philadelphia, PA
Bachelor of Arts, Business Administation, May 1986 Rutgers University, Camden, NJ
High School Diploma, college preparatory, Jun 1981 Camden High School, Camden, NJ

Dean's List, 1984 Rutgers University

Top Performer, Percentage sales increase Wild Pair 1988 and Parade of Shoes 2001

Collector of the Month, February 2008 Alliance One

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Resume Details

This is a real resume for a Loan Servicing Counselor in Dover, Delaware with experience working for such companies as Cenlar Fsb, Cenlar Fsb Via Aerotek, Professional Recovery Services. This is one of the hundreds of Loan Servicing Counselor resumes available on our site for free. Use these resumes as templates to get help creating the best Loan Servicing Counselor resume.

Previous Companies:

  • Cenlar FSB
  • Cenlar FSB via Aerotek
  • Professional Recovery Services

Previous Job Positions:

  • Loan Servicing Counselor
  • Temporary Loan Servicing Counselor
  • Collections Representative
  • Skip Trace Collector
  • Store Manager


  • Rutgers University
  • Camden High School

Level of Education:

  • Bachelor of Arts
  • High School Diploma

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