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Rocky Mountain Mortgage Co - Loan Processor Resume Example

Dcnii Ryok
Professional Summary

Dedicated loan processor with a four year background in the mortgage industry and also seasoned in the insurance industry with more than twenty years of experience. Core competencies include excellent customer service, passionate and motivated as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. 

  • Time Management
  • Customer and Personal Service
  • Critical Thinking
  • Judgment and Decision Making
  • Administration and Management
Loan Processor Mar 2015Current Rocky Mountain Mortgage Co El Paso, TX
  • Verify and examine information and accuracy of loan application and closing documents.
  • Interview loan applicants in order to obtain personal and financial data, and to assist in completing applications.
  • Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
  • Submit loan applications with recommendation for underwriting approval.
  • Answer questions and advise customers regarding loans and transactions.
  • Contact credit bureaus, employers, and other sources in order to check applicants' credit and personal references.
  • Order property insurance or mortgage insurance policies in order to ensure protection against loss on mortgaged property.
Disability Claims Manager / Group Claims Senior Associate Mar 2007Apr 2014 Cigna Group Insurance Plano, TX
  • Investigate new disability claims and manage ongoing claims according to the policy provisions. 
  • Ensure all claim decisions are made accurately and with a sense of urgency while delivering consistent and excellent customer service. 
  • Issue disability checks timely and accurately.
  • Assist clients and customers with understanding the claims process and contractual policy language. 
  • Work directly with doctors, nurse case managers and vocational rehabilitation counselors to medically manage claims. 
  • Partner with employers to facilitate a safe return to work either full time or on a modified duty basis. 
  • Investigate fraudulent claims with the assistance of a private investigator. 
Insurance Service Representative Jun 2006Mar 2007 Rogers and Belding Insurance El Paso, TX
  • Prepare insurance proposals and quotes in addition to processing renewals, endorsements, and cancellations. 
  • Actively worked to develop new business and retain existing clients by providing excellent customer service while focusing on the customers total insurance needs. 
  • Obtain motor vehicle reports, invoicing and provide customers with insurance ID cards and certificates. 
Auto and Property Claims Intake Associate Jan 2004Jun 2006 The Republic Group Dallas, TX
  • Assist agents, policy holders and claimants with new auto and property claims.
  • Provide professional customer service characterized by timeliness, courtesy, accuracy and efficient claims processing, in addition to interpreting policy language. 
  • Assist adjusters by obtaining facts necessary to determine liability and claim resolution.  
Sales Assistant Aug 2000Dec 2003 Corporate Express Dallas, TX
  • Assist sales and marketing managers in selling and servicing accounts. 
  • Process quotes and order requests from customers and sales representatives and follow up on all orders to ensure accuracy. 
  • Maintain relationships with customers to identify new business needs by introducing new products while maintaining current business needs.
  • Managed inventory for each account and maintained customer files, order status records and related reports. 
Insurance Billing Collector Jan 1998Jul 2000 Baylor University Medical Center Dallas, TX
  • Process government hospital claims for Medicare and Medicaid as well as commercial insurance companies. 
  • Review Explanation of Benefits (EOB's) to identify claim denial reasons and necessary appeal course of action for resolution.
  • Knowledge of CPT coding, billing guidelines, reimbursement methodologies, claims appeal process and contractual adjustments. 
Workers Compensation Adjuster Jun 1995Jan 1998 Crawford and Company Dallas, TX
  • Investigate new claims and manage ongoing claims. 
  • Coordinate patient care with appropriate doctors and authorize treatment. 
  • Issue compensation benefits to injured employees, payments to attending physicians and any other payments within the scope of the claim. 
  • Provide legal notices as required by the state to all parties. 
  • Negotiate settlements. 
  • Attend Benefit Review Conferences and Contested Case Hearing for claim denials with company attorneys. 
High School Diploma Jun 1984 Eastwood High School El Paso, TX
  • Licensed Texas Workers Compensation Adjuster
  • Licensed Insurance Service Representative 
  • Member of Insurance Women of Dallas 
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Resume Details

This is a real resume for a Loan Processor in El Paso, Texas with experience working for such companies as Rocky Mountain Mortgage Co, Cigna Group Insurance, Rogers And Belding Insurance. This is one of the hundreds of Loan Processor resumes available on our site for free. Use these resumes as templates to get help creating the best Loan Processor resume.

Previous Companies:

  • Rocky Mountain Mortgage Co
  • Cigna Group Insurance
  • Rogers and Belding Insurance

Previous Job Positions:

  • Loan Processor
  • Sales Assistant


  • Eastwood High School

Level of Education:

  • High School Diploma

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