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Mortgage 1 - Loan Officer Assistant Resume Example

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Joshua Hill
XXXXX XXXXXX XXXXX , Sterling Heights , MI 48313 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXX
Summary
Over 15 years successful experience in sales, processing, office management, customer service/sales support with recognized strength in problem solving and trouble-shooting, sales staff support, planning/implementing proactive procedures and systems to avoid problems. Develop procedures, conduct audits, quality control and process daily/weekly/monthly reports, maintain, and update client and merchant files.
Skills
  • Goal-oriented
  • Excellent customer service skills
  • Detail-oriented 
  • Professional phone etiquette 
  • Strategic thinker 
  • Database management 
  • Skilled in Microsoft Excel, Word
  • Multi-line phone proficiency
  • Human resource laws knowledge 
  • Staff training and development 
  • Social media knowledge 
  • Project planning 
  • Articulate and well-spoken 
  • Database management
  • Accounts payable/receivable specialist
Experience
Loan Officer Assistant 07/2015 to Present
Mortgage 1, Inc Sterling Heights, MI
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients, customers, or supervisors.
Seamstress/Office Liaison 01/2015 to Present
Advanced Screenprinting Sterling Heights, MI
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Set up computers for various sew jobs, complete and contact customers
Customer Service Associate 12/2008 to 06/2014
Christmas Tree Shop Utica, MI
  • Answer questions regarding the store and its merchandise. 
  • Greet customers and ascertained customers' needs.
  • Demonstrate use and care of merchandise. 
  • Help customers with questions, problems and complaints in person and via telephone. 
  • Stock shelves and supplies and organized displays.
  • Organize racks and shelves to maintain the visual appeal of the store. 
  • Develop positive customer relationships through friendly greetings and excellent service. Train and serves as a peer coach for new sales associates.
Assistant Property Manager 11/2013 to 02/2014
First Holding Management West Bloomfield, MI
  • Assist Property Manager with day to day needs of office and industrial tenants.
  • Assist Property Manager with scheduling and coordinating repair/maintenance work. 
  • Analyze utility bills to insure accuracy and budget, updated controlled budget reports. 
  • Prepare Rental Agreements and Addenda for execution by tenants.
  • Prepare lease extensions and renewals.
Office Manager 04/2012 to 11/2013
Deering Company Clawson, MI
  • Workflow scheduling, maintain customer accounts & relationships. R-Base data entry, Inventory control, Order stock, Shipping & Receiving. 
  • Maintain vendor relationships. 
  • Manage Payroll, A/R, A/P, Sales journals, Personnel records, Controlled Budgets (QuickBooks), filing systems. 
  • Produce quotes, generate new business leads.
Marketing Consultant/Account Executive 08/2007 to 10/2011
AT&T Advertising & Publishing Southfield, MI
  • Account Executive for Midwest area - Michigan, Ohio, Indiana & Wisconsin. 
  • Recommendations for current advertisers and potential advertisers in print directories, online directories and search engine solutions.
  • Able to understand business owner's needs to effectively create an advertising program that generates more leads to the business.
  • Maintain customer accounts.
Inside Account Executive 10/2006 to 08/2007
Aegis Mortgage Corp Troy, MI
  • Responsible for set-up of new brokers, increase in brokers pipeline and closing ratios.
  • Support in gathering - mediating conditions to underwriters.
  • Quick and effective resolve of broker challenges. 
  • Maintain quality broker relations.
Processor/Customer Service/Sales Support 03/2006 to 09/2006
Liberty Home Loans LLC Troy, MI
  • Manage a team of six Sales Representatives. 
  • Responsible for communicating conditions to sales reps and maintain files to closing. 
  • Support outside sales reps in managing lender programs and opening new lender accounts.
  • Set-up for new branch offices. 
  • Maintain quality control and post-closing packages for Sales Representatives, constantly seeking new ways to improve client relations.
Processor/Customer Service/Sales Support 10/2002 to 01/2006
Allied Home Mortgage Capital Corp Troy, MI
  • Manage a team of eight Sales Representatives covering all states (except for New York) 
  • Responsible for communicating conditions to clients and maintaining files to closing. 
  • Support Sales Reps in managing lender programs and opening new lender accounts. 
  • Quickly and effectively solve customer challenges. 
  • Maintain quality control and post-closing packages. 
  • Constant refining of client relations within the sales team.
Education
Certificate: Jan 1997 Arizona School of Processing - Phoenix, AZ Certificate: Processing and RESPA Guidelines 1997 Arizona School of Processing - Phoenix, AZ
Certifications
Certificate: Processing and RESPA Guidelines 1997
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Resume Details

This is a real resume for a Loan Officer Assistant in Sterling Heights, Michigan with experience working for such companies as Mortgage 1, Inc, Advanced Screenprinting. This is one of the hundreds of Loan Officer Assistant resumes available on our site for free. Use these resumes as templates to get help creating the best Loan Officer Assistant resume.

Previous Companies:

  • Mortgage 1
  • Inc
  • Advanced Screenprinting

Previous Job Positions:

  • Loan Officer Assistant
  • Seamstress
  • Office Liaison
  • Customer Service Associate
  • Assistant Property Manager

Schools:

  • Arizona School of Processing

Level of Education:

  • Certificate

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