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Ally Financial - Loan and Loss Mitigation Specialist Resume Example

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William Brown
  • XXX XX XXXXXX XXX, Fort Worth, TX 76104
Professional Summary
Experienced Loan and Loss Mitigation Specialist looking for a position in a fast-paced, goal-oriented environment that requires an accomplished negotiator with excellent customer relation skills, a strong team focus, and a track record for delivering results.
  • Goal-oriented
  • Reliable
  • Excellent communication skills
  • People-oriented
  • Excellent negotiation skills
  • Flexible
  • Fast learner
  • Time management skills
Loan and Loss Mitigation Specialist, 10/2008 to Present
Ally Financial Lewisville, TX
  • Work Commercial Services Group accounts that are used for business purposes and may have multiple accounts
  • Research and analyze accounts prior to initiating debtor contact, examine historical data, evaluate past collection efforts
  • Determine most effective and economical means of collection for each account; apply standard due diligence practices to collect monies owed
  • Utilize available resources and skip training techniques to ascertain locations of persons with past due accounts
  • Contact customer and establish reason for past due account situation; make arrangements to bring account current and follow up to ensure obligation is satisfied
  • Restructure or revise payment terms within well-established limits and procedures; recommend hardship or other deferments when appropriate to supervisor
  • Encourage and train colleagues, appraise and evaluate team member's performance and offer counseling
  • Full knowledge of credit policies, department procedures, collection techniques and FDCPA regulations
Account Resolution Specialist, 04/2004 to 10/2008
Citi Financial Bedford, TX
  • Initiate outbound calls to customers in an attempt to resolve delinquency (5 - 159 + days)
  • Monitor individual and team portfolios
  • Notate system for follow up dates, payment arrangements, and any conversation details that could be deemed important in future collection attempts
  • Handle all accounts in a timely manner
  • Assist new team members during transition from training with questions or escalated calls
Customer Service Specialist, 05/2003 to 04/2004
APAC (Contractor of UPS) Fort Worth, TX
  • Take inbound calls from customers to listen to and resolve customer complaints regarding products, services, or personnel
  • Ensure that customer has full understanding of account status
  • Verify customer information to make sure system is current and up to date
  • Develop methods and procedures to increase sales, and promote business
Customer Relations / Host, 06/2001 to 05/2003
Colonial Country Club Fort Worth, TX
  • Greet and assist members with needs and inquiries
  • Serve as travel and event guide
  • Prepare and maintain serving area for members and guests
  • Supervise staff to ensure that members receive prompt and courteous service
  • Assisted Athletic Director during tournaments and events
Associate of Arts: Business, May 2009 Tarrant Count College - Fort Worth, TX
BBA: Operations Management , The University of Texas at Arlington - Arlington, TX
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Resume Details

This is a real resume for a Loan and Loss Mitigation Specialist in Fort Worth, Texas with experience working for such companies as Ally Financial, Citi Financial, Apac Contractor Of Ups. This is one of the hundreds of Loan and Loss Mitigation Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Loan and Loss Mitigation Specialist resume.

Previous Companies:

  • Ally Financial
  • Citi Financial
  • APAC Contractor of UPS

Previous Job Positions:

  • Loan and Loss Mitigation Specialist
  • Account Resolution Specialist
  • Customer Service Specialist
  • Customer Relations
  • Host


  • Tarrant Count College
  • The University of Texas at Arlington

Level of Education:

  • Associate of Arts
  • BBA

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