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Kentucky Higher Education Student Loan Corporation - Loan Administration Tech II Resume Example

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Joshua Hill
XXXX X XXXXX XX XXX, Salem, IN 47167
Professional Summary

Service-oriented Administrative Professional with 15+ year background in client counselling and financial services. Core competencies include outstanding client relationship building, attention to detail,  ability to prioritize and complete multiple tasks simultaneously as well as excellent communication and time management skills. Flexible and hardworking with a strong drive to succeed.

  • Proficient in Microsoft Office software and AS400 database
  • Client Needs Assessment
  • Customer Relations
  • File and document management
  • Employee Training and mentoring
  • Office support and administration
  • Client Confidentiality
  • Project Management
Loan Administration Tech II Mar 2003Present Kentucky Higher Education Student Loan Corporation Louisville, KY
  • Provided one-on-one loan counselling to customers and default prevention assistance.  
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Answer customer questions regarding problems with their accounts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
  • Processing of repayment plans, deferments, forbearances, credit bureau updates, and loan consolidations.
  • Train new employees and mentor co-workers 
Financial Planning Coordinator Aug 2001Mar 2003 Sullivan College of Technology and Design Louisville, KY
  • Counsel students regarding financial aid issues, such as total charges, student aid available, eligibility for aid, balance due, and required paperwork
  • Conducted needs assessment and determined appropriate financial aid package
  • Performed follow-up meetings to ensure accurate completion of necessary paperwork and disbursements.
  • Prepare reports on students and activities as required by administration.
  • Attend meetings, educational conferences, and training workshops and serve on committees.
  • Plan, direct, and participate in recruitment and enrollment activities.
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Maintain scheduling and event calendars.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
Bachelor of Science: Business Administration Apr 2013 Indiana Wesleyan University Louisville, KY
Associate of Applied Science: Interior Design Sep 1997 Interior Design Institute Louisville, KY
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Resume Details

This is a real resume for a Loan Administration Tech II in Salem, Indiana with experience working for such companies as Kentucky Higher Education Student Loan Corporation, Sullivan College Of Technology And Design. This is one of the hundreds of Loan Administration Tech II resumes available on our site for free. Use these resumes as templates to get help creating the best Loan Administration Tech II resume.

Previous Companies:

  • Kentucky Higher Education Student Loan Corporation
  • Sullivan College of Technology and Design

Previous Job Positions:

  • Loan Administration Tech II
  • Financial Planning Coordinator


  • Indiana Wesleyan University
  • Interior Design Institute

Level of Education:

  • Bachelor of Science
  • Associate of Applied Science

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