Humana Insurance Company - Licensed Telesales Agent Resume Example

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Tampa, FL 33613

Ph: XXXXXXXXXX

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Penelope Perry

Professional Summary

Recent Saint Leo University graduate offering a strong academic and leadership oriented background garnered from years of experience in the biological fields as well as the customer service industry.
Consistently recognized for troubleshooting skills and cost effectively resolving challenging issues.
Ability to quickly learn and master new technology; equally successful in both team and self-directed settings.
Proficient in a range of computer systems, biological tools/ assaus and testing methodologies.

Education

Bachelor of Science: Biology & Environmental Science May 2012 Saint Leo University Saint Leo, Fl

Skills

First Aid Certified
Proficient in Campus call, Datatel, Raisers Edge, So-Easi, Agent Interface, GCP , CCP2 , E-billing, and Mentor.

Strong working knowledge of MS Office products with demonstrated ability to learn new software quickly.
Independent Laboratory Project Design and Execution experience.

Experience

Licensed Telesales Agent Jun 2012－Present Humana Insurance Company Tampa, Fl

Licensed Health and Individual agent appointed to sell Insurance products in 30 + states.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Increase associate engagement across the Direct Marketing Sales department.
Assist in pilot programs aimed to assist customer care.
Perform claims, billing and provide contracting duties when necessary.
Mentor newly hired sales agent and assit in preparation for state licensure.

Phonathon Superviosr Oct 2009－May 2012 Saint Leo University Annual Fund Saint Leo, Fl

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Interact with Alumni via written mail & homecoming events.
Increase Student philanthropy via feed the pig program.
Develop and Execute Incentive programs
Develop and execute calling shift morale boosters and ice breakers
Supervise 15-20 student callers.

Phonathon Call Center Employee ( Caller) Jan 2009－Apr 2012 Saint Leo University Annual Fund Saint Leo, Fl

Online Communications Coordiatr May 2010－Aug 2010 Saint Leo University Alumni Relations Office Saint Leo, Fl

Peer Mentor/ Orientation Leader Jul 2008－Aug 2010 Saint Leo University Saint Leo, Fl

Respond to the needs and inquiries of Staff, Parents and Students professionally in atimely manner.
Assist in creating and organizing promotional activities as needed .
Provide quick assessment of many factors in order to make appropriate decisions
Complete all duties as assigned while operating with the proper mix of authority and tact.

CSR/ Location Manager Aug 2002－May 2010 Divas Enterprise Clothing Nassau, Bahamas

Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.

Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Respond in a timely manner to employee and customer needs and grievances.

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Peer Mentor Orientation Leader CSR Location Manager Telesales Agent