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Humana Insurance Company - Licensed Telesales Agent Resume Example

Tampa, FL 33613
Penelope Perry
Professional Summary
  • Recent Saint Leo University graduate offering a strong academic and leadership oriented background garnered from years of experience in the biological fields as well as the customer service industry.
  • Consistently recognized for troubleshooting skills and cost effectively resolving challenging issues.
  • Ability to quickly learn and master new technology; equally successful in both team and self-directed settings.
  • Proficient in a range of computer systems, biological tools/ assaus and testing methodologies.
Bachelor of Science: Biology & Environmental Science May 2012 Saint Leo University Saint Leo, Fl
  • Trancription and Proofreading skills
  • Detail Oriented
  •  Self Motivated
  • Excellent Problem Solving Skills
  • Excellent Verbal and Written Communication
  • Hands- On/ Proactive
  • Blood Borne Pathogen Certification
  • BLS CPR/ AED (Adult/Child/ Infant) Certified
  • First Aid Certified
  •  Proficient in Campus call, Datatel, Raisers Edge, So-Easi, Agent Interface, GCP , CCP2 , E-billing, and Mentor.
  • Strong working knowledge of MS Office products with demonstrated ability to learn new software quickly.
  •  Independent Laboratory Project Design and Execution experience.
  • Beta Beta Beta Biological Honor Society Member.

  • Call Center Management / Non Profit  and Fundraising 5 years of experience
Licensed Telesales Agent Jun 2012Present Humana Insurance Company Tampa, Fl
  • Licensed  Health and Individual agent appointed to sell Insurance products in 30 + states.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Increase associate engagement across the Direct Marketing Sales department.
  • Assist in pilot programs aimed to assist customer care.
  • Perform claims, billing and provide contracting duties when necessary.
  • Mentor newly hired sales agent and assit in preparation for state licensure.
Phonathon Superviosr Oct 2009May 2012 Saint Leo University Annual Fund Saint Leo, Fl
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Interact with Alumni via written mail & homecoming events.
  • Increase Student philanthropy via feed the pig program.
  • Develop and Execute Incentive programs
  • Develop and execute calling shift morale boosters and ice breakers
  • Supervise 15-20 student callers.
Phonathon Call Center Employee ( Caller) Jan 2009Apr 2012 Saint Leo University Annual Fund Saint Leo, Fl
  •  Call & Solicit funds from Alumni to support campus programming
  •  Interact with Alumni via written mail & homecoming events
  • Assist in training new employees and orientation
  • Raised $1500+ first three weeks of fall 2009
Online Communications Coordiatr May 2010Aug 2010 Saint Leo University Alumni Relations Office Saint Leo, Fl
  • Develop on-line community social media accounts that appeal to Alumni
  • Plan & Execute Alumni Relations events
  • Develop an On-line Community Membership Recruitment and Retention Plan
Peer Mentor/ Orientation Leader Jul 2008Aug 2010 Saint Leo University Saint Leo, Fl
  • Respond to the needs and inquiries of Staff, Parents and Students professionally in atimely manner.
  • Assist in creating and organizing promotional activities as needed .
  • Provide quick assessment of many factors in order to make appropriate decisions
  • Complete all duties as assigned while operating with the proper mix of authority and tact.
CSR/ Location Manager Aug 2002May 2010 Divas Enterprise Clothing Nassau, Bahamas
  • Plan store layouts or design displays.
  • Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
  • Manage the movement of goods into and out of production facilities.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Respond in a timely manner to employee and customer needs and grievances.
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Resume Details

This is a real resume for a Licensed Telesales Agent in Tampa, Florida with experience working for such companies as Humana Insurance Company, Saint Leo University Annual Fund, Saint Leo University Alumni Relations Office. This is one of the hundreds of Licensed Telesales Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Licensed Telesales Agent resume.

Previous Companies:

  • Humana Insurance Company
  • Saint Leo University Annual Fund
  • Saint Leo University Alumni Relations Office

Previous Job Positions:

  • Licensed Telesales Agent
  • Phonathon Superviosr
  • Phonathon Call Center Employee
  • Online Communications Coordiatr
  • Peer Mentor


  • Saint Leo University

Level of Education:

  • Bachelor of Science

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