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The Dan Combe Group - Licensed Real Estate Agent Resume Example

Grace Gray
Professional Summary

I am an experienced twenty plus year business and hospitality professional with a solid history of achievements in hospitality management, food and beverage operations, corporate branding, quality and training, and franchise and independent restaurant ownership. Being a motivated leader with strong organizational and prioritization abilities in business and complex management resolutions has been rewarding to me in helping people and businesses become more successful through identifying opportunities and implementing strategic actions.

  • Hotel and Restaurant Management
  • New and Conversion Restaurant Openings
  • New and Conversion Hotel Openings
  • Food and Beverage Cost Controls
  • Food Sanitation
  • Quality Consulting
  • Leadership Service Training
  • Budgeting and Forecasting
  • Complex Problem Solving
  • Real Estate Contracts
  • Revenue Management
  • Management Operating Systems
  • Customer Relationship Management
  • Excel Spreadsheet P & L Development
Licensed Real Estate Agent Jul 2014Present The Dan Combe Group/Ebby Halliday Realtors Southlake, TX
  • Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
  • Prepare documents such as buyer representation agreements, residential contract offers, third party financing addendum, addendum for properties subject to mandatory membership in property ownership associations.
  • Advise sellers on residential home comparables (comps) to establish selling price points, home repairs, and an enhanced curb appeal.
  • Accompany buyers on inspections of properties, advising them on market stability and value of the homes they are visiting.
  • Coordinate and bridge financial lenders and clients to establish clients credit worthiness to purchase homes, conduct property closings, oversee signing of documents with buyers, sellers, title companies.
Franchisee Owner and Operator Aug 2003Mar 2014 J&S Restaurant Group L.L.C. DBA DoubleDave's Pizzaworks Euless, TX
  • Owned and operated three pizza franchise restaurants as a multi unit operator in Euless, Keller and Fort Worth, TX comprising of $1.2 million dollars in assets between 2005-2007. Downsized portfolio to two restaurants in 2008.
  • Closely worked with city planning and development departments with Euless, Keller and Fort Worth for build out plans of plumbing, electrical, mechanical, fire safety and energy reporting. 
  • Directly implemented food, beverage and supply cost control thresholds of 28% to 30% company wide.
  • Generated food revenues comprising of pizza buffet 65%, delivery 20% and dine in and pick up 15% of net sales.
  • Implemented marketing and advertising campaigns utilizing point of sale materials, print media, social media, radio and cooperative marketing and advertising.
  • Hired, trained, motivated and scheduled managers and employees utilizing company and franchise modules on food preparation, customer service and sanitation.
  • Prepared fresh pizza products daily utilizing implementation portion charts adhering to Hazard Analysis Critical Control Point procedures in food sanitation.
  • Planned and prepared small, medium and large catering luncheons for GCISD, HEB and KISD, business and groups.
  • Provided multiple fund raising events in restaurants to assist organization's and their fund raising needs.
  • Negotiated commercial leasing terms with management companies on build out allowances and price per square foot for five year term options and options to renew for five.
  • Created quality experiences with on going customer satisfaction surveys to measure product quality, customer service and restaurant cleanliness as employee training tools.
General Manager Oct 2008Aug 2009 Holiday Inn Express Hotel and Suites Plano, TX
  • Managed hotel operations focusing on brand standards, company initiatives, line level staff, service culture and guest satisfaction improving on overall satisfaction indexes.
  • Conducted weekly mananger's meetings addressing operation and sales, customer service, housekeeping and maintenance opportunities.
  • Managed monthly quarterly self assessments on guest rooms, life safety, property condition and overall cleanliness improving property action plans.
  • Managed volume and base business accounts to maximize revenues driving average daily rates, occupancies and revenue per available room utilizing reservation systems, global distribution systems, consortias, sales and marketing brand initiatives and booking sales tools
  • Established room rate structure based on competitive set demands, seasonal forecasting, corporate RFP contracting, locally negotiated contracts.
Quality Consultant Aug 2000Mar 2003 InterContinental Hotels Group Atlanta, GA
  • Certified Quality Consultant for 108 hotels for Crowne Plaza, Holiday Inn and Holiday Inn Express brand hotels, and Staybridge Suites Hotels.
  • Planned, prepared, and conducted formalized hotel corporate and regional training workshops certifying hotel owners and principal correspondents and executive management on customer service applications, executive housekeeping, preventative maintenance programs and guest life safety.
  • Conducted special evaluations working with hotel owners, general managers and general contractors for new hotel openings adhering to brand standards.
  • Conducted property improvement plan inspections, quality and life safety inspections, quality failure and hotel de-identifications.
  • Performed standard room decor package implementation for guest room soft goods and case goods in Holiday Inn brand hotels.
  • Performed announced and unannounced quality assessments measuring levels of physical condition, cleanliness, brand standards violations.
  • Implemented the New Express Start breakfast bar initiative for all Holiday Inn Express Hotels in Texas and Oklahoma.
General Manager and Director of Food and Beverage Nov 1999Aug 2000 Embassy Suites Hotels and Culinaire International Dallas, TX
  • Mananged and conducted weekly managment meetings with the Executive Food and Beverage TEAM discussing sales, cost controls, hosptality training, service initiatives, restaurant and lounge operations, banquet and catering.
  • Created and implemented weekly dinner themes for guests in hotel, restaurant and lounge and room service driving additional food revenues.
  • Implemented a service culture that increased guest service ratings in restaurant and lounge, room service, and manager's reception placing property at number one out of twelve company managed properties.
  • Hired, trained, scheduled and motivated management and line level staff to delivery great customer service and facilitate food and beverage operations throughout hotel.  
Assistant Clubhouse Manager May 1999Nov 1999 Ridgelea Country Club Fort Worth, TX
  • Managed Mixed Foursome restaurant, Men's Grille, Cocktail Lounge and Banquet departments.
  • Conducted and performed special fine dining events for high profile members and their guests utlilizing fine dining techniqes.
  • Managed and coordinated small, medium and large banquet events for business and groups.
  • Assisted Clubhouse Manager on weekly management and line level staff meetings, operations, and member service initiatives.
Restaurant Owner and Operator Aug 1995May 1999 Spiro's Market Deli, Inc. Irving and Austin, Tx
  • Developed Spiro's Market Deli, Inc. and opened two restaurants specializing in hot and cold subs, featuring Thuman's and Boars Head.
  • Planned, prepared and managed deli operation, catering accounts generating 67% gross sales from sporting events, wedding receptions, corporate luncheons and fraternity meal planning.
  • Implemented HACCP procedures for restaurant catering operation, and recognized as one of the top restaurants in cleanliness from one of the prime time news organizations in Austin, TX televised multiple times.
  • Created and Implemented marketing and advertising campaigns utilizing radio, Wedding Guide and Wedding Pages magazines, cable access television, Blockbuster and Study Breaks. 
Banquet Director Jun 1993May 1995 Dallas Country Club Highland Park, TX
  • Planned, prepared and managed formal and informal banquet functions, wedding receptions, business meetings and large holiday banquet events.
  • Developed and implemented standard operating procedures for food and beverage operations throughout the entire club operation.
  • Worked closely with Master Chef and Executive Chef on banquet events and delegating responsibilities to banquet staff for successful service.
  • Responsible for hiring, training and managing 20-30 employees in the banquet department.
  • Supervised the fine dining restaurant and Men's 19th hole and conducted special banquet functions featuring "Wine Makers" to high profile members.
Bachelor of Science : Hotel and Restaurant Management with emphasis in Club Management Aug 1994 The University of North Texas Denton, TX School of Merchandising and Hospitality '94
Minor: Business Administration
UNT Executive Director of Club Managers Association of America '92-'93
Internship: Prestigious Dallas Country Club '93-'94
  • Licensed Texas Real Estate Agent (present)
  • Member of National Association of Realtors (present)
  • Member of Texas Association of Realtors (present)
  • Member of MetroTex Association of Realtors (present)
  • Member of Texas Restaurant Association: '04-'08
  • Member of Colleyville Chamber of Commerce: '06-'07
  • Member of Hurst, Euless and Bedford Chamber of Commerce: '06-'08
  • Member of Club Managers Association of America: '99-'01 
  • Member of Austin Chamber of Commerce: '97-'98
  • Member of Irving Chamber of Commerce-Economic Development Committee: '94-'95
Additional Information
• NTREIS MLS, Microworks PRISM POS; Micros-POS system; Holidex; HIRO; Opera; HIS Hospitality Systems-POS; Microsoft Excel programming; Food and beverage cost control software; Vista; Word; Power Point; Customized software programs: QES 2.6 & PDA Format quality evaluation software.
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Resume Details

This is a real resume for a Licensed Real Estate Agent in Keller, Texas with experience working for such companies as The Dan Combe Group, Ebby Halliday Realtors, J&s Restaurant Group Llc Dba Doubledaves Pizzaworks. This is one of the hundreds of Licensed Real Estate Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Licensed Real Estate Agent resume.

Previous Companies:

  • The Dan Combe Group
  • Ebby Halliday Realtors
  • J&S Restaurant Group LLC DBA DoubleDaves Pizzaworks

Previous Job Positions:

  • Licensed Real Estate Agent
  • Franchisee Owner and Operator
  • General Manager
  • Quality Consultant
  • General Manager and Director of Food and Beverage


  • The University of North Texas

Level of Education:

  • Bachelor of Science

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