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WesBanco Bank - Licensed Office Manager Resume Example

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Elizabeth Richardson
  • XX XXXXXXXXX XXXXX, Tarentum, PA 15084
  • H: XXXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Office Manager with a solid history of achievement in sales and remarkable ability to supervise, coach, train and inspire team members to excel. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include sales, customer service, and management.

Skills
  • Complex Problem Solving
  • Judgment and Decision Making
  • Administration and Management
  • Critical Thinking
  • Time Management
  • Sales and Marketing
Experience
Licensed Office Manager, 02/2015 to Present
WesBanco Bank, Inc. Pittsburgh, Pa
Responsibilities include assisting the banking center manager in supervising the internal operations, establishing and maintaining an internal sales environment, and ensuring the proper training and development of the staff.
Supervise the office and insures proper functioning of the day-to-day operations including open and close procedures, daily vault duties, control of cash levels, and the adequate supply of inventory.  Handle the administrative aspects of the office including but not limited to the completion of various audits, monitoring of control accounts, management of cash items, and control of over/short by staff.
Set priorities, direct and delegate responsibilities to the staff.  Evaluates performance on a constant basis and provide counseling and guidance as needed.  Promote sales culture and ensures that the staff receives proper training to demonstrate abilities to sell, cross-sell, and reach team sales goals.  Provide continuous education of policies and procedures to the staff and ensure those policies are adhered to.
Assist the banking center manager in achieving the deposit, loan and profit goals for the office.  Consistently meet and exceed deposit and loan sales goals and actively solicit the various retail products.  Provide service to customers and prospective customers on various banking matters including the explanation and opening of new accounts and professional resolutions of problems/issues.  Completing consumer loan applications, closing of retail loans and assisting the Banking Center Manager as needed with retail and commercial loan products.  
Demonstrate sound judgement in decision-making, abiding appropriately to establish guidelines and procedures. 
Licensed thru FINRA to sell insurance products and fixed annuities.
Customer Service Manager, 06/2009 to 02/2013
Fidelity Bank Pittsburgh, Pa
Same responsibilities as Office Manager at WesBanco.
Teller, 10/2006 to 06/2009
Fidelity Bank Pittsburgh, Pa
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Monitor bank vaults to ensure cash balances are correct.
  • Carry out special services for customers, such as ordering bank cards and checks.
  • Resolve problems or discrepancies concerning customers' accounts.
  • Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
Owner, 06/1992 to 04/2006
Kutchko's Greenhouse and Garden Center, Inc. Saxonburg, Pa
  • Manage nurseries that grow horticultural plants for sale to trade or retail customers, for display or exhibition, or for research.
  • Identify plants as well as problems such as diseases, weeds, and insect pests.
  • Tour work areas to observe work being done, to inspect crops, and to evaluate plant and soil conditions.
  • Assign work schedules and duties to nursery or greenhouse staff, and supervise their work.
  • Determine plant growing conditions, such as greenhouses, hydroponics, or natural settings, and set planting and care schedules.
  • Apply pesticides and fertilizers to plants.
  • Hire employees, and train them in gardening techniques.
  • Determine types and quantities of horticultural plants to be grown, based on budgets, projected sales volumes, and/or executive directives.
  • Select and purchase seeds, plant nutrients, disease control chemicals, and garden and lawn care equipment.
  • Explain and enforce safety regulations and policies.
  • Coordinate clerical, recordkeeping, inventory, requisitioning, and marketing activities.
  • Prepare soil for planting, and plant or transplant seeds, bulbs, and cuttings.
  • Provide information to customers on the care of trees, shrubs, flowers, plants, and lawns.
  • Plant, spray, weed, fertilize, and water plants, shrubs, and trees, using hand tools and gardening tools.
  • Harvest plants, and transplant or pot and label them.
  • Record information about plants and plant growth.
  • Sell and deliver plants and flowers to customers.
  • Feel plants' leaves and note their coloring to detect the presence of insects or disease.
  • Operate tractors and other machinery and equipment to fertilize, cultivate, harvest, and spray fields and plants.
  • Tie and bunch flowers, plants, shrubs, and trees; wrap their roots; and pack them into boxes to fill orders.
  • Maintain inventory, ordering materials as required.
  • Provide information and advice to the public regarding the selection, purchase, and care of products.
  • Investigate soil problems and poor water quality to determine sources and effects.
  • Develop new or improved methods or products for controlling or eliminating weeds, crop diseases, or insect pests.
  • Follow planned landscaping designs to determine where to lay sod, sow grass, or plant flowers or foliage.
  • Advise customers on plant selection or care.
  • Observe workers to detect inefficient or unsafe work procedures or to identify problems, initiating corrective action as necessary.
  • Review employees' work to evaluate quality and quantity.
  • Prepare and maintain time or payroll reports, as well as details of personnel actions, such as performance evaluations, hires, promotions, or disciplinary actions.
Printing Press Manager, 06/1987 to 04/1992
Clark American Pittsburgh, Pa
  • Oversee activities directly related to making products or providing services.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Manage the movement of goods into and out of production facilities.
  • Order parts, supplies, and equipment from catalogs and suppliers, or obtain them from storerooms.
Press Operator, 10/1980 to 06/1987
Bankers Lithographing Pittsburgh, Pa
  • Collect and inspect random samples during print runs to identify any necessary adjustments.
  • Examine job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions.
  • Verify that paper and ink meet the specifications for a given job.
  • Start presses and pull proofs to check for ink coverage and density, alignment, and registration.
  • Change press plates, blankets, or cylinders, as required.
  • Feed paper through press cylinders and adjust feed and tension controls.
  • Load presses with paper and make necessary adjustments, according to paper size.
  • Secure printing plates to printing units and adjust tolerances.
  • Adjust digital files to alter print elements, such as fonts, graphics, or color separations.
  • Clean or oil presses or make minor repairs, using hand tools.
  • Maintain time or production records.
  • Monitor environmental factors, such as humidity and temperature, that may impact equipment performance and make necessary adjustments.
Education
Business, Jun 1980 Penn Hills High School - Pittsburgh, Pa
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Resume Details

This is a real resume for a Licensed Office Manager in Tarentum, Pennsylvania with experience working for such companies as Wesbanco Bank, Inc, Fidelity Bank. This is one of the hundreds of Licensed Office Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Licensed Office Manager resume.

Previous Companies:

  • WesBanco Bank
  • Inc
  • Fidelity Bank

Previous Job Positions:

  • Licensed Office Manager
  • Customer Service Manager
  • Teller
  • Owner
  • Printing Press Manager

Schools:

  • Penn Hills High School

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