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Selectquotesenior - Licensed Agent Resume Example

Ariana Alexander
XXXX X XXXXXXX XXX , Kansas City , MO 64152
Home: XXXXXXXXXXXX - XXXXXXXXXXXXXXXXXX
Professional Summary
Effectively reduced staff turnover by 65% in one year, promoted from within where hard work was appreciated.  Well received team and morale building programs, process improvement as needed looking outside the box to do so.  Worked as a positive change agent understanding all sides of the story.
Skills

Client Relations Specialist by keeping client informed and aware of all issues and celebrations within the division.  Focused on customer satisfaction, conflict resolution, team management, attention to detail

Experience
07/2014 to Present
Licensed Agent SelectQuoteSenior - Leawood, KS
Licensed agent to sell life and health insurance.  Working with people aging in to medicare and assisting getting them the most comprehensive policy to meet both financial and personal needs.
07/2013 to 10/2013
Quality Specialist Apria Healthcare - Riverside, MO
Improved the quality of life for patients diagnosed with sleep apnea.  Cleared billing issues, placed patients orders following Medicare guidelines.
01/2013 to 03/2013
Manager, Customer Service-Temp. NPA, LLC - Overland Park, KS
Managed 19 CSR's to increase productivity and knowledge within the payday loan industry.  Turning around expired loans to new loans within 60 days of loan repayment.  Created incentives for representatives to keep loan losses to a minimum.  Position was temp to hire, I chose not to stay.
03/2011 to 07/2012
Lead Gen Supervisor/Solutions Center Specialist DEXONE,Inc. - Overland Park, KS
Hired and trained agents to promote yellow page sales along with digital sales.  Created an additional 75% of leads generated using websites, newspapers and chamber of commerce websites. 
10/2010 to 03/2011
Customer service representative GEMoney - Merriam, KS
Answered credit card customers to resolve issues and receive payments.
03/2008 to 06/2010
Operations Manager-IMG CoSentry, LLC. - Kansas City, MO
Secure data center by employing techs 24x7x365, scheduling, trouble shooting ensuring strict compliance with security policies for over 200 clients.  HR representative for the Kansas City location.
05/2007 to 10/2007
Operations Manager Greensoft Solutions, Inc - Kansas City, MO
Hired to create a NOC, Network operations group in a short period of time, teach phone and customer service skills.  Hired, trained and scheduled for a 24x7x365 operation.
01/1995 to 02/2007
Group Manager DST Systems, Inc. - Kansas City, MO
Perform dynamic operation excellencein contact/order administration/broker dealer services, liason between DST and the client.  Exceptional customer service award winning through Dalbar.
Education
05/2014
Associate of Arts: Have 9 more credits to complete
National American University - Kansas City, MO
05/1978
High School Diploma:
Park Hill High School - Kansas City, MO
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Resume Details

This is a real resume for a Licensed Agent in Kansas City, Missouri with experience working for such companies as Selectquotesenior, Apria Healthcare, Npa. This is one of the hundreds of Licensed Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Licensed Agent resume.

Previous Companies:

  • SelectQuoteSenior
  • Apria Healthcare
  • NPA

Previous Job Positions:

  • Licensed Agent
  • Quality Specialist
  • Manager
  • Customer Service Temp
  • Lead Gen Supervisor

Schools:

  • National American University
  • Park Hill High School

Level of Education:

  • Associate of Arts
  • High School Diploma

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