Columbus Metropolitan Library - Library Services Aide Resume Example

Ellie Russell

XXX XX XXXX XXXX XXXX XX, Columbus, OH 43215 | (H) XXXXXXXXXXXXX | XXXXXXXXXXXXXXXXXX

Summary

Friendly, motivated, and energetic individual seeking employment as a Customer Services Associate. Ten months experienced as Library Services Aide at CML's Hilltop branch, and seasoned in customer service positions that require effective communication, patience, and multitasking. Self-motivated worker with excellent collaborative skills.

Skills

Attentive to detail
Personable and approachable

Spanish-speaking abilities
Organized

Proficient multi-tasker
Strong oral and written communication skills

Experienced in basic computer skills and MS programs
Quick learning abilities

Highly adaptable to change

Experience

Library Services Aide 08/2014 to Present
Columbus Metropolitan Library – Columbus, OH

Guide patrons in finding the correct materials through various resources to suit their desires. Includes books, movies, audio books, and information about library services.
Build relationships with children by mentoring in Reading Buddies program, helping with homework, and occasionally playing games
Assist patrons with computer sign-up, copier and printer functions
Give Book Lessons to encourage parents to expose their children to books at younger ages for kindergarten readiness skill development.
Inform patrons when their behavior does not meet the CML Code of Conduct. If they do not comply, escort them from the building.
Fill book displays with relevant, attractive, and appropriate materials
Shelve materials quickly and accurately while cleaning
Fill request forms with correct materials and pull unclaimed items
Pull items that are damaged or on a dead list
Provide additional input to discussions during weekend meetings
Occasionally translate inquiries and instructions for Spanish-speaking patrons
Shift books to meet visual and functional needs.

Warehouse Worker/Lighting Intern 05/2011 to 07/2014
Live! Technologies LLC – Columbus, OH

Load/Unload trucks of heavy equipment daily.
Organize, prepare and return equipment for events while monitoring inventory.
Set-up/tear down equipment for events requiring various physical demands while using tools.
Occasional equipment operation during events.

Customer Service Associate 08/2013 to 10/2013
TextbookRush – Columbus, OH

Respond to customers' inquiries via e-mail and phone. Inquiries included information about textbook editions, package tracking, book selling policies, and book-related research.
Instruct customers on basic policies of partner sites such as Amazon.com and Abe Books.
Occasionally assist supervisor with organization of information in Excel documents.

Student Information Assistant 06/2012 to 11/2012
The Ohio State University – Columbus, OH

Assist inter-campus staff over the phone and in person with inquiries regarding package tracking, package pickups, and shipping policies.
Create labels for packages and add to inventory.
Communicate pick-ups between customers and drivers.
Collaborate regularly with UPS for customer assistance.

Student Administrative Assistant 05/2009 to 07/2011
The Jerome Schottenstein Center – Columbus, OH

Monitor front office activity for security purposes.
Assist guests over the phone and in person.
Complete side projects that require organizational skills, proper resource usage, problem-solving, creativity, persuasion, ability to follow instructions, and communication with administrators.
Inform co-workers and the community of building activities, safety, and responsibility over sensitive objects.

Education