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AT&T - Leveraged Sales Representative Resume Example

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Dsnay Eynaz
XXXX XXXX, Lubbock, TX 79412
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary

Customer service professional with success in providing support services to clients. Tech-savvy and proficient using a variety of operating systems and databases.

Team-oriented Customer Service Representative who collaborates well with diverse colleagues and clientele. Driven to attain company objectives and promote sales growth.

Skills
  • Consultative selling
  • Client retention
  • Staff training and development
  • Customer service
  • Order Processing
  • Goal-oriented
  • Account management
  • Self-motivated
  • Dispute resolution
  • Sales force training
  • [Software] proficiency
  • Excellent communication skills
  • Leadership ability
  • Bilingual
Experience
Account Manager Aug 2015Nov 2017 Fiesta Acceptance Lubbock, TX
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Receive payments and post amounts paid to customer accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Leveraged Sales Representative May 2010Apr 2014 AT&T Lubbock, TX
  • Leveraged consultative sales methods during customer interactions.
  • Explained terms of service to customers.
  • Arranged products according to corporate store plans.
  • Promptly and accurately processed customer payments.
  • Liaised with sales, marketing, and administrative teams to establish and implement customer service policies.
  • Responded to and resolved customer complaints.
  • Offered product package information to new customers.
  • Adapted sales pitch to a wide range of customer tastes.
Inbound Call Representative Dec 2007Mar 2010 Caremark Phoenix, AZ
  • Monitored pharmacy technicians' medication distribution to verify accurate and safe dosage and protect against allergies or interactions.
  • Delivered prompt and courteous customer service, swiftly resolving customer complaints, concerns, and inquiries.
  • Researched prescription coverage denials, communicating with insurance providers to resolve billing concerns.
  • Entered information into medication input software, maintaining precision to ensure patient safety.
Call Center Aug 2005Dec 2007 Discover Phoenix, AZ
  • Communicated with customers to resolve complaints and address inquiries, directly contributing to high customer retention rate.
  • Engaged clients with consultative selling techniques, determining product needs and suggesting associated merchandise.
Trainer Aug 2000Aug 2005 Convergy's Lubbock, TX
  • Interviewed, hired, and developed 25 new staff members for Customer Service Representatives within six weeks.
  • Mentor 25-30 instructor based training through continued training and monitoring inbound calls in order to give feedback.
Education
High School Diploma Lubbock High School Lubbock, TX
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Resume Details

This is a real resume for a Leveraged Sales Representative in Lubbock, Texas with experience working for such companies as Fiesta Acceptance, Att, Caremark. This is one of the hundreds of Leveraged Sales Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Leveraged Sales Representative resume.

Previous Companies:

  • Fiesta Acceptance
  • ATT
  • Caremark

Previous Job Positions:

  • Account Manager
  • Call Center
  • Trainer

Schools:

  • Lubbock High School

Level of Education:

  • High School Diploma

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