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Tarkanian & Knight Law Group - Legal Assistant Resume Example

Leah Long
XXXX XXXXX XXXXXXX XXXXXXXXX, Las Vegas, NV 89108
XXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXXX
Professional Summary

Service-oriented receptionist with over 5 year background in Customer Service. Excellent communication and time management skills. Handles tasks with accuracy and efficiency. Passionate and motivated, with a drive for excellence.

Skills
  • Customer and Personal Service
  • Time Management
  • Service Orientation
  • Judgment and Decision Making
  • Active Learning
  • Negotiation
  • Telecommunications
  • Bilingual (english/spanish-certified 2004)
Experience
Legal Assistant/Receptionist May 2015Present Tarkanian & Knight Law Group Las Vegas, NV As a Legal Assistant some of my duties are:
  • Prepare affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.
  • Prepare for trial by performing tasks such as organizing exhibits.
  • Prepare legal documents, including briefs, pleadings, appeals, wills, contracts, and real estate closing statements.
  • Meet with clients and other professionals to discuss details of case.
  • File pleadings with court clerk.

As a Receptionist some of my duties are:
  • Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.
  • Receive and place telephone calls.
  • Schedule and make appointments.
  • Make photocopies of correspondence, documents, and other printed matter.
  • Assist attorneys in collecting information such as employment, medical, and other records.
  • Prepare and distribute invoices to bill clients or pay account expenses.
  • Draft and type office memos.
  • Post, update and moniter Instagram and Facebook for the law firm.
  • Look for legal articles to post to social media.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Hear and resolve complaints from customers or the public.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Document Verification Oct 2013Jan 2014 Culinary Union 226 Las Vegas, NV Seasonal Job
To verify original documents, such as birth certificate, marriage certificate, naturalization certificate, drivers license for medical insurance eligibility. Scan and make copies of such documents and file.
Universal Representative Mar 2005May 2010 HSBC Las Vegas, NV As a Universal Rep my job was to assist customers in a "one stop call" meaning we would not transfre customer to other departments, we assisted in both english and spanish. We helped them in Customer Service, Collections, Sales, Retention and offerd Hardship programs when qualified.
As a customer service representative my duties included:
  • Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Answer questions regarding customers interest rate, and changes made to it.
  • Answer questions regarding clients due dates and cycle dates.
  • Inform customers of balance and purchases made
  • Submit disputes when necessary.

As a collections representative my duties included:
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Receive payments and post amounts paid to customer accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on credit accounts.
  • Answer customer questions regarding problems with their accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Negotiate credit extensions when necessary.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

As a sales representative my duties included:
  • Explain products or services and prices, and answer questions from customers.
  • Inform customers of available options for programs such as Credit Keeper, Road Assistance and Card Insurance; explain the benefits of having these programs and pursuade them to purchase.

As a retention representative my duties included:
  • Inform customer of benefits of maintaining account open, such as; impact on credit score, the longer an account is open, the better it refleccts on credit score if maintained current.
  • Offering lower interest rate to pursuade customer to retain account.
  • Offering to remove sales programs if customer unhappy with them.
  • Offering to resolve any type of issue customer has.

When a customer was going through a financial hardship I would assist by asking a financial questionare to see if customer qualified for a finacial hardship program, would gather information and have customer fax documentation proving hardship to place on program.
As a universal representative we had to meet or exceed our monthly goals in collecting on delinuent accounts and meeting our sales goals. I bonused consistently in both areas.
Education
High School Diploma Jul 2004 Cimarron-Memorial High School Las Vegas, NV
Community Service
Volunteer at Bunker Elementary School.
Volunteer at Shade Tree.
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Resume Details

This is a real resume for a Legal Assistant in Las Vegas, Nevada with experience working for such companies as Tarkanian & Knight Law Group, Culinary Union 226, Hsbc. This is one of the hundreds of Legal Assistant resumes available on our site for free. Use these resumes as templates to get help creating the best Legal Assistant resume.

Previous Companies:

  • Tarkanian & Knight Law Group
  • Culinary Union 226
  • HSBC

Previous Job Positions:

  • Legal Assistant
  • Receptionist
  • Document Verification
  • Universal Representative

Schools:

  • Cimarron-Memorial High School

Level of Education:

  • High School Diploma

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