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Cheesecake Factory - Lead Trainer Resume Example

Owen Adams
XXXX XXXXX XXXX, West Seneca, NY 14224
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary:

Accomplished and energetic manager with a solid history of achievement in restaurant and customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include strong understanding of P&L, ability to improve guest experience and employee retention and able to handle tasks with accuracy and efficiency. 

Experience:
Lead Trainer/ Management Support Jun 2013Present Cheesecake Factory Buffalo, NY
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Monitor food preparation or serving techniques to ensure that proper procedures are followed.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Establish standards for personnel performance and customer service.
Service Manager/ Kitchen Manager/ Assistant General Manager Feb 2012Apr 2014 Buffalo Wild Wings Columbus, OH
  • Provide effective management support to of front- of- house staff of over 100 employees; generated successful hiring practices, training programs, conflict resolution mitigation, and employee work scheduling that resulted in a lower turnover percentage and higher employee satisfaction
  • Responsible for all ordering and inventory of all products in house to maintain our budget and stay in line with the P&L margins
  • Implemented guest satisfaction incentives for our front of house staff members to increase our guest loyalty index from a 76 guest satisfaction percentage to a 94 guest satisfaction percentage in a two month period
  • Rolled out effective ways of portioning and product control to reduce our food cost by two percent over a three month period
  • Responsible for all areas of restaurant including bar cost, food cost, employee and management training, as well as, administrative duties such as payroll, inventory, and invoicing 
Key Hourly/ Service Manager/ Assistant General Manager Dec 2008Feb 2012 Logans Roadhouse, Inc. Reynoldsburg, OH
  • Develop and execute training programs that generate greater employee retention and a more enjoyable dining experience for increased customer satisfaction 
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
  • Train new management staff to ensure standards of Logans Roadhouse are being taught 
  • Responsible for all opening and closing procedures and running shifts cost effectively  while making sure guests satisfaction is nearly 100  percent
Education:
Bachelor of Arts : Communications and Public Advocacy Jun 2008 Ohio University Athens, OH
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Resume Details

This is a real resume for a Lead Trainer in West Seneca, New York with experience working for such companies as Cheesecake Factory, Buffalo Wild Wings, Logans Roadhouse. This is one of the hundreds of Lead Trainer resumes available on our site for free. Use these resumes as templates to get help creating the best Lead Trainer resume.

Previous Companies:

  • Cheesecake Factory
  • Buffalo Wild Wings
  • Logans Roadhouse

Previous Job Positions:

  • Lead Trainer
  • Management Support
  • Service Manager
  • Kitchen Manager
  • Assistant General Manager

Schools:

  • Ohio University

Level of Education:

  • Bachelor of Arts

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