JP Morgan Chase - Lead Teller Operations Specialist Resume Example

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Charlotte Murphy

XXXX XXX XXXXXXXX XXXX, San Jose, CA 95126

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Ph: XXXXX XXXXXXXX

Professional Summary

Goal-oriented retail bank associate dedicated to high levels of customer satisfaction and meeting aggressive business goals. Reliable and organized with currently finishing school for Business and specialized knowledge in banking and sales.

Skills

Time Management
Bilingual

Judgment and Decision Making
Monitoring

Customer Service
Microsoft

Teamwork
Risk Management

Management of Financial Resources
Operations Analysis

Sales and Marketing
Operation and Control

Experience

JP Morgan Chase Antioch, CA Lead Teller Operations Specialist Dec 2013－Present

All teller transactions such as deposits, withdraws, payments of loans, mortgages, and credit cards, purchases of money orders, cashiers checks, travelers checks, and exchange of foreign currency.
Open and close the branch.
Currently the custodian of travelers checks, ATM cards, two cash dispensers, and the back up custodian of three ATMs. This entitles me to keep inventory of all working and reserve items and ensure the security of them.

Oversee the flow of cash and all operational instruments in the branch.
Have weekly conference calls with other managers, operation specialists, and our district manager three times a week to speak about sales and operation highlights plus ask questions and communicate any changes in the company.
Schedule and perform cash audits.
Conduct supervisor overrides for other tellers.
Scan and review all documents that need to be in our system for visibility and the appropriate second approval from management.
Review any incoming faxes daily and fax documents to the appropriate department.
Handle and resolve customer research and escalations.
Approve/reject wire transfers of any amount.
Keep record of all updates and communicate with all employee members of operational changes and announcements.
Assist manager as it relates to operations of the branch.

The Village Market San Jose, CA Sales Associate Aug 2011－Jun 2013

Greet customers entering the establishment.

Assist customers by providing information and resolving their complaints.

Receive payment by cash, credit cards, vouchers, or automatic debits.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Stock shelves, and mark prices on shelves and items.

Take orders from customers and cook wings and pizzas requiring preparation such as preparing the dough, making the sauce, cutting all the vegetables.

Clean food preparation equipment, work areas, and counters or tables.

Waterworld California Concord, CA Retail Associate May 2010－Aug 2011

Greet customers as they enter the facilities.
Worked in a variety of stores such as the gift shop, the tubing rental, and the candy store.

Describe merchandise and explain use, operation, and care of merchandise to customers.
Assist customers by providing information and resolving their complaints.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, and balancing cash drawers.

Inventory stock and requisition new stock.

Exchange merchandise for customers and accept returns.

Bag or package purchases, and wrap gifts.

Clean shelves, counters, and tables.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Compute and record totals of transactions.

Kohl's Pleasant Hill, CA Seasonal Sales Associate Nov 2010－Jan 2011

Answer customers' questions about merchandise and advise customers on merchandise selection.

Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

Clean display cases, shelves, and aisles.

Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Monitor fitting room facilities to ensure cleanliness and order.

Education