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Chase Bank - Lead Teller Operations Specialist Resume Example

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Avery Ward
XXX XXXX XX XX , JENNERS , PA 15546
Home: XXXXXXXXXXXX - XXXXXXXXXXXXXXXXXXXXXXXXX
Summary

Accomplished and energetic Operations Specialist with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer care, office duties and cash handling.

Skills
  • Customer and Personal Service
  • Clerical
  • Active Listening
  • Computers and Electronics
  • Time Management
  • Judgment and Decision Making
Experience
10/2014 to Present
Lead Teller Operations Specialist Chase Bank - Salem, OR
  • Lead teller staff
  • Use computers for various applications, such as database management or word processing.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain scheduling and event calendars.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Provide services to customers, such as order placement or account information.
  • Prepare staff for audits
08/2012 to 10/2014
Teller Chase Bank - Salem, OR
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Count, verify, and post armored car deposits.
  • Monitor bank vaults to ensure cash balances are correct.
08/2011 to 08/2012
Personal Banker Chase Bank - Salem, OR
  • Determine customers' financial services needs and prepare proposals to sell services that address these needs.
  • Contact prospective customers to present information and explain available services.
  • Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
  • Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Investigate and correct errors upon customers' request, according to customer and bank records.
  • Execute wire transfers of funds.
03/2009 to 08/2011
Customer Service Manager Burlington Coat Factory - Salem, OR
  • Hire and train employees, and evaluate their performance.
  • Prepare employee work schedules.
  • Resolve customer complaints.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Answer customers' questions, and provide information on procedures or policies.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Greet customers entering establishments.
09/2008 to 03/2009
Linens Manager Burlington Coat Factory - Salem, OR
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Place special orders or call other stores to find desired items.
  • Ticket, arrange and display merchandise to promote sales.
  • Supervise others and provide on-the-job training.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
05/2007 to 09/2008
Customer Service Supervisor Burlington Coat Factory - Salem, OR
  • Hire and train employees, and evaluate their performance.
  • Resolve customer complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Issue receipts, refunds, credits, or change due to customers.
07/2006
Linens Associate Burlington Coat Factory - Salem, Or.
  • Customer Service
  • Process and merchandise freight
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Education
Associate of Arts Transfer Degree: Psychology Chemeketa Community College - Salem, Or.
Psychology
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Resume Details

This is a real resume for a Lead Teller Operations Specialist in JENNERS, Pennsylvania with experience working for such companies as Chase Bank, Burlington Coat Factory. This is one of the hundreds of Lead Teller Operations Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Lead Teller Operations Specialist resume.

Previous Companies:

  • Chase Bank
  • Burlington Coat Factory

Previous Job Positions:

  • Lead Teller Operations Specialist
  • Teller
  • Personal Banker
  • Customer Service Manager
  • Linens Manager

Schools:

  • Chemeketa Community College

Level of Education:

  • Associate of Arts Transfer Degree

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