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Kids Country Club - Lead Teacher Resume Example

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Imraa Elpoz
XXXX XXXX XXXXX XXXXXX, Phoenix, AZ 85021 H: XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented customer service dedicated to high levels of customer satisfaction and meeting aggressive business goals. Driven and reliable with specialized knowledge in child care and customer services.


Accomplished and energetic team member with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include fast learner , dependable, and effective.
Skills
  • English Language
  • Communications and Media
  • Education and Training
  • Judgment and Decision Making
  • Customer and Personal Service
  • Critical Thinking
  • Monitoring
  • Speaking
  • Time Management
  • Complex Problem Solving
Experience
Kids Country Club Lead Teacher | Phoenix, AZ | May 2017 - September 2018
  • Present and make recommendations regarding course design, technology, and instruction delivery options.
  • Define instructional, learning, or performance objectives.
  • Interview subject matter experts or conduct other research to develop instructional content.
  • Conduct needs assessments and strategic learning assessments to develop the basis for curriculum development or to update curricula.
  • Develop instructional materials, such as lesson plans, handouts, or examinations.
  • Adapt instructional content or delivery methods for different levels or types of learners.
  • Develop conversations to the parents everyday about their child's day and plan strategies with the parents if the child has a need. 
Castles N' Coasters Customer Service | Phoenix, AZ | September 2016 - June 2017
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Greet guests and seat them at tables or in waiting areas.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Take and prepare to-go orders.
  • Operate cash registers to accept payments for food and beverages.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
Jack in the Box Team member | Phoenix, AZ | March 2016 - November 2016
  • Clean and organize eating, service, and kitchen areas.
  • Communicate with customers regarding orders, comments, and complaints.
  • Cook or re-heat food items such as french fries.
  • Distribute food to servers.
  • Wash dishes, glassware, and silverware after meals.
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.
Education
High School Diploma Washington High School Phoenix, AZ | 2017
  • GPA [3.2].
  • Member, [Interact ]
  • Volunteer, [Andres House ].
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Resume Details

This is a real resume for a Lead Teacher in Phoenix, Arizona with experience working for such companies as Kids Country Club, Castles N Coasters, Jack In The Box. This is one of the hundreds of Lead Teacher resumes available on our site for free. Use these resumes as templates to get help creating the best Lead Teacher resume.

Previous Companies:

  • Kids Country Club
  • Castles N Coasters
  • Jack in the Box

Previous Job Positions:

  • Lead Teacher
  • customer service
  • Team Member

Schools:

  • Washington High School

Level of Education:

  • High School Diploma

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