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Accent Marketing - Lead Speclist Resume Example

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Sebastian Green
XXXX XXX XXXX XXXXXX , Jeffersonvlle , IN 47130 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Summary
Seasoned call center representative with expertise providing customer support in high
call volume  environments. Great computer aptitude and telephone etiquette.
Skills
  • Active Listening
  • Speaking
  • Clerical
  • Customer and Personal Service
  • Time Management
Experience
Lead Speclist 11/2013 to Present
Accent Marketing Jeffersonville , IN
  • Answer telephone calls from potential customers who have been solicited through telephone calls.
  • Solicit sales of new business for GE Area Sales Managers
  • Maintain records (Region Maps, Area Sales Manger preferences)
  • Email potential customers and Area Sales Managers 
CSR/Training Coach 07/2010 to 05/2012
Sykes Chavies, KY
  • Managed high call volume with tact and professionalism.
  • Addressed and resolved customer issues empathetically and professionally.
  • Gathered required customer information for verification purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer issues.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Managed group of 5-­10 new employees.
  • Document employees' progress.
  • First line supervisor for escalation.
Teller IV 05/2007 to 05/2010
Hancock Bank Destin, FL
  • Developed customer relationships by recommending additional bank products.
  • Trained new tellers.
  • Researched industry competitors and compiled detailed analysis data.
  • Reviewed banking laws to ensure compliance.
  • Organized confidential files in accordance to banking s tandards.
  • Executed wire transfers, stop payments and account transfers.
  • Answered telephone inquiries on banking products including checking, savings, loans, and lines of credit.
  • Executed customer transactions including deposits, withdraws, money orders and checks.
  • Rapidly and efficiently prepared customer change orders.
Education
High School Diploma: Jan 2001 Perry County Central High - Ky
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Resume Details

This is a real resume for a Lead Speclist in Jeffersonvlle, Indiana with experience working for such companies as Accent Marketing, Sykes, Hancock Bank. This is one of the hundreds of Lead Speclist resumes available on our site for free. Use these resumes as templates to get help creating the best Lead Speclist resume.

Previous Companies:

  • Accent Marketing
  • Sykes
  • Hancock Bank

Previous Job Positions:

  • Lead Speclist
  • CSR
  • Training Coach
  • Teller IV

Schools:

  • Perry County Central High

Level of Education:

  • High School Diploma

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