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Uno Pizzeria Grill - Lead Server Resume Example

Emaragrt Ikalazs
XX XXXXX XXXXXX, Springfield, MA 01104
XX XXXXX XXXXXX, 01104, Springfield MA
XXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary

Core competencies include learning quickly, staying organized and taking direction as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Exceptional Customer Service Skills
  • Problem Solver
  • Ability to multi task
  • Attention to detail
  • Organized
  • Fast learner
Experience
Lead server Apr 2014Current Uno Pizzeria & Grill Springfield, MA
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Take and prepare to-go orders.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Complete closing for front and back of the house.
Office Manager Jan 2009Apr 2014 Sunshine Studios Springfield , MA
  • Plan, administer and control budgets for contracts, equipment and supplies.
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Prepare schedules to ensure accuracy and efficiency of all employees.
  • Hire and terminate personnel.
  • Train new personnel. 
  • Oversee the maintenance and repair of machinery and equipment.
  • Acquire and distribute supplies.
  • Log in and keep accurate inventory for products and supplies.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Assistant manager/Lead server Jan 2004Mar 2011 Two Eagles Restaurant Springfield, MA
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Greet and seat guests, and present menus and wine lists.
  • Compile and balance cash receipts at the end of the day or shift.
  • Perform various financial activities such as cash handling, deposit preparation, and payroll.
  • Supervise and participate in kitchen and dining area cleaning activities.
  • Resolve customer complaints.
  • Schedule parties and take reservations.
  • Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Present bills and accept payments.
  • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
Call Center Insurance representative Mar 2002Feb 2004 First Notice Insurance Agency Springfield, MA
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents..
  • Greet callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete insurance forms in accordance with company procedures.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.
  • Compose, type, and distribute appropriate insurance claims.
Busboy/Server Jul 1998Aug 2002 Blue Eagle Restaurant Springfield, MA
  • Perform serving, cleaning, or stocking duties in dining rooms to facilitate customer service.
  • Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.
  • Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
  • Run cash registers.
  • Prepare cash receipts after establishments close, and make bank deposits.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Take and prepare to-go orders.
Education
Bachelor of Arts : Elementary Education May 2012 Westfield State University Westfield, MA
  • GPA 3.8
  • Minor in Psychology
  • Major in Elementary Education.
  • Dean's List Honoree, four out of five semesters.
Associate of Arts May 2009 Holyoke Community College Holyoke, MA
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Resume Details

This is a real resume for a Lead Server in Springfield, Massachusetts with experience working for such companies as Uno Pizzeria Grill, Sunshine Studios, Two Eagles Restaurant. This is one of the hundreds of Lead Server resumes available on our site for free. Use these resumes as templates to get help creating the best Lead Server resume.

Previous Companies:

  • Uno Pizzeria Grill
  • Sunshine Studios
  • Two Eagles Restaurant

Previous Job Positions:

  • Lead Server
  • Office Manager
  • Assistant Manager
  • Busboy
  • Server

Schools:

  • Westfield State University
  • Holyoke Community College

Level of Education:

  • Bachelor of Arts
  • Associate of Arts

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