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Charter Communications - Lead Senior Advisor Escalations Resume Example

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Jack Carter
XXX XXXXXX XXX XXXX X
Charlotte, NC 28204
Ph: XXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary

Dedicated Supervisor with 12 years of experience combining management and customer service expertise in Communication and Quality Assurance call centers. Looking for a position as Manager in a fast growth company.

Skills
  • English Language
  • Time Management
  • Customer and Personal Service
  • Telecommunications
  • Troubleshooting
  • Clerical
  • Communications and Media
  • Monitoring
Experience
Lead Senior Advisor Escalations Sep 2011Present Charter Communications Charlotte, Nc
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
Problem Resolution Represenative Jun 2007Sep 2011 Comcast Charlotte, Nc
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
Mentor Operator Jul 2003May 2008 Metro One Telecommunication Charlotte, Nc
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Education
High School Diploma Jun 2001 Providence Senior High Matthews, Nc
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Resume Details

This is a real resume for a Lead Senior Advisor Escalations in Charlotte, North Carolina with experience working for such companies as Charter Communications, Comcast, Metro One Telecommunication. This is one of the hundreds of Lead Senior Advisor Escalations resumes available on our site for free. Use these resumes as templates to get help creating the best Lead Senior Advisor Escalations resume.

Previous Companies:

  • Charter Communications
  • Comcast
  • Metro One Telecommunication

Previous Job Positions:

  • Lead Senior Advisor Escalations
  • Problem Resolution Represenative
  • Mentor Operator

Schools:

  • Providence Senior High

Level of Education:

  • High School Diploma

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