Virginia Department of Alcholic Beverage Control - Lead Sales Associate Resume Example

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Lily Sanders

XXXX XXX XXX , Bowling Green , VA 22427
Home: XXXXXXXXXXXX - XXXXXXXXXXXXXXXXXXX

Summary

Skills

Writing
Critical Thinking

Customer-oriented
VeriBalance trained

Telxon trained
Type 90 wpm accurately

Motivated team player
Microsoft Office suite

Experience

07/2013 to Present

Lead Sales Associate Virginia Department of Alcholic Beverage Control - Richmond, VA

Greet customers and ascertain the needs and desires of each individual client.

Remain informed and updated on product knowledge in order to better assist customers.
Assist Store Management in training sales associates.
Provide product recommendations based on customer needs and desires.
Help locate and/or obtain specific products for customers which may not currently be available in the store.
Process sales and returns on POS system.
Maintain organization and general maintenance of both front and back of the store.
Perform store inventories.
Receive shipments and complete related documentation.
Stock shelves accordingly as items are depleted.
Complete weekly Out of Stock reports.
Perform POS power failure and troubleshooting procedures as needed.
Monitor store and front shelves to reduce shrinkage; Review videotape for purposes of store security; Alert and present evidence to the appropriate legal authorities when necessary.
Implement shelf management/merchandising guidelines (shelf sets).
Document injuries, accidental and occupational, of employees as well as customers.
Process and prepare licensee orders.
Craft and arrange displays to maximize sales of specific products.
Perform store opening and closing procedures, including monitoring inventory, balancing safe and preparing deposits, etc.
Oversee all store operations when serving as the Management on-duty, to include overseeing sales associates.
Familiar and compliant with standards of conduct and SOP.

07/2012 to 03/2013

Teller Whole Foods Market - Annapolis, MD

Assisted customers at service desk when needed; processed refunds and exchanges; bottle deposits.
Balanced all tills nightly and prepared daily deposits (as much as 15K); general cash management.
Reviewed customer comment cards daily and responded to both positive and negative feedback accordingly.

02/2011 to 07/2012

Manager on Duty/Teller Safeway Inc - Annapolis, MD

Supervised all front end employees (including cashiers and courtesy clerks).
Trained new front end staff as necessary.
Managed customer questions and complaints; Answered and transferred store phone calls; Performed Customer Service desk operations, including returns/refunds and exchanges, lottery sales, money transfer services, tobacco and other age-restricted sales.
Performed daily til audits; Balanced all store sales at close of business; Maintained cash office/safe; Prepared nightly deposits.
Performed daily Out-of-Stock audits.
Performed all safety procedures for proper close of store.
Responsible for scheduling Front End staff.

10/2004 to 01/2011

Freelance Writer The Sun
Wrote and successfully published several short stories and narratives to both the print and online versions of the publication.

04/2001 to 04/2003

Administrative Assistant/Resource Room Coordinat Prince George's Workforce Services Corporation - Landover, MD

Developed and administered administrative procedures for the Job Corp office; established a new filing system still currently in use; contacted students to complete student satisfaction surveys; attended student orientations and gathered/filed crucial information and documentation for prospective students; developed spreadsheets and running files for all current students/clients.
Supervised the use of the job search resource room, duties included opening, monitoring and securing the facility on a daily basis; assisted clients with their job search.
Responsible for a variety of other basic clerical functions for Job Corp and the overall corporation including working the main switchboard, managing voicemail systems, and ordering office supplies.

Education