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My Wireless At&t Authorized Retailer - Lead Retail Sales Associate And Assistant Manager In Training Resume Example

Ella Peterson
XXXX X XXXX XX, McAllen, TX 78501
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Highly trained Assistant Manager with strong communication abilities and a successful experience in both administration and management facilities. Proactive and organized with passionate commitment to keep offering the best customer care. 

Skills
  • Sales and Marketing
  • Customer and Personal Service
  • Speaking
  • Active Listening
  • Social Perceptiveness
  • Persuasion
  • English Language
  • Administration and Management
  • Service Orientation
  • Critical Thinking
  • Monitoring
  • Judgment and Decision Making
  • Management of Personnel Resources
  • Writing
  • Active Learning
  • Complex Problem Solving
  • Instructing
  • Time Management
  • Reading Comprehension
  • Economics and Accounting
  • Psychology
  • Communications and Media
  • Computers and Electronics
  • Management of Material Resources
  • Operation Monitoring
  • Quality Control Analysis
  • Design
  • Foreign Language
Experience
Lead Retail Sales Associate and Assistant Manager in Training Oct 2014Present My Wireless AT&T Authorized Retailer Weslaco and McAllen, TX
  • Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
  • Maintain cage security according to rules.
  • Count money and audit money drawers.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Solicit sales of new or additional services or products.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Order tests that could determine the causes of product malfunctions.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Prepare sales and inventory reports for management and budget departments.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Inventory stock and reorder when inventories drop to specified levels.
  • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
  • Oversee activities directly related to making products or providing services.
SGA (Senior Game Advisor) Trained Assistant Manager Jul 2013Nov 2014 GameStop McAllen, TX
  • Resolve customer complaints regarding sales and service.
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Determine price schedules and discount rates.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
  • Review operational records and reports to project sales and determine profitability.
  • Monitor customer preferences to determine focus of sales efforts.
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
  • Oversee activities directly related to making products or providing services.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Manage the movement of goods into and out of production facilities.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
  • Plan store layouts or design displays.
Education
High School Diploma : Business Administration Jun 2013 Instituto Colon Reynosa, MX
Bachelor of Business Administration South Texas College McAllen, TX
Bachelor of Business Administration : Management University of Texas Pan-American Edinburg, TX
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Resume Details

This is a real resume for a Lead Retail Sales Associate and Assistant Manager in Training in McAllen, Texas with experience working for such companies as My Wireless At&t Authorized Retailer, Gamestop. This is one of the hundreds of Lead Retail Sales Associate and Assistant Manager in Training resumes available on our site for free. Use these resumes as templates to get help creating the best Lead Retail Sales Associate and Assistant Manager in Training resume.

Previous Companies:

  • My Wireless AT&T Authorized Retailer
  • GameStop

Previous Job Positions:

  • Lead Retail Sales Associate and Assistant Manager in Training
  • SGA Trained Assistant Manager

Schools:

  • Instituto Colon
  • South Texas College
  • University of Texas Pan-American

Level of Education:

  • High School Diploma
  • Bachelor of Business Administration

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