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MV Transportation - Lead Reservationist Resume Example

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Joshua Hill
XXXXX XXXXX XXX, Chicago Ridge, IL 60415
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented supervisor dedicated to high levels of customer satisfaction and meeting aggressive business goals. With specialized knowledge in transportation and customer service.

Skills
  • Customer and Personal Service
  • Clerical
  • Active Listening
  • Critical Thinking
  • Writing
  • Judgment and Decision Making
  • Monitoring
  • Administration and Management
  • Transportation
  • Operation Monitoring
Experience
Lead Reservationist Dec 2012Present MV Transportation Alsip, IL
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Review  activity reports, and other performance data to measure productivity and goal achievement.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Recruit, interview, and select employees.
  • Review records or reports pertaining to activities such as productivity,monitor work activities, or evaluate performance.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Develop work schedules according to budgets and workloads.
  • Discuss work problems or grievances with union representatives.
Customer Service Representative Oct 2011Dec 2012 RTA Chicago, IL
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Answer inquiries regarding information such as schedules, accommodations.
  • Announce arrival and departure information, using public address systems.
  • Inform clients of essential travel information, such as travel times, transportation connections.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
Customer Service Repersentative Apr 2012Nov 2012 Aon Hewitt Lincolnshire, IL
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Education
Nursing Richard J Daley Chicago, IL
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Resume Details

This is a real resume for a Lead Reservationist in Chicago Ridge, Illinois with experience working for such companies as Mv Transportation, Rta, Aon Hewitt. This is one of the hundreds of Lead Reservationist resumes available on our site for free. Use these resumes as templates to get help creating the best Lead Reservationist resume.

Previous Companies:

  • MV Transportation
  • RTA
  • Aon Hewitt

Previous Job Positions:

  • Lead Reservationist
  • Customer Service Representative
  • Customer Service Repersentative

Schools:

  • Richard J Daley

Level of Education:

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