MV Transportation - Lead Reservationist Resume Example

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Joshua Hill
XXXXX XXXXX XXX, Chicago Ridge, IL 60415
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented supervisor dedicated to high levels of customer satisfaction and meeting aggressive business goals. With specialized knowledge in transportation and customer service.

Skills
  • Customer and Personal Service
  • Clerical
  • Active Listening
  • Critical Thinking
  • Writing
  • Judgment and Decision Making
  • Monitoring
  • Administration and Management
  • Transportation
  • Operation Monitoring
Experience
Lead Reservationist Dec 2012Present MV Transportation Alsip, IL
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Review  activity reports, and other performance data to measure productivity and goal achievement.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Recruit, interview, and select employees.
  • Review records or reports pertaining to activities such as productivity,monitor work activities, or evaluate performance.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Develop work schedules according to budgets and workloads.
  • Discuss work problems or grievances with union representatives.
Customer Service Representative Oct 2011Dec 2012 RTA Chicago, IL
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Answer inquiries regarding information such as schedules, accommodations.
  • Announce arrival and departure information, using public address systems.
  • Inform clients of essential travel information, such as travel times, transportation connections.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
Customer Service Repersentative Apr 2012Nov 2012 Aon Hewitt Lincolnshire, IL
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Education
Nursing Richard J Daley Chicago, IL

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About this resume

Lead Reservationist FROM Chicago Ridge , Illinois RESUME

This is a resume for a Lead Reservationist in Chicago Ridge, Illinois with experience working for such companies as MV Transportation and RTA. The grade for this resume is 0 and is one of hundreds of Lead Reservationist resumes available on our site for free. Use these resumes as templates to get help creating the best Lead Reservationist resume.

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School Attended
Richard J Daley