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Veterans Affairs - Lead Program Support Clerk Resume Example

Mia Cook
XXX XX XX, Springfield, NH 03284 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Professional Summary

 Experience with the inter-relationship of health care support functions and operations such as accounts receivable, billing, patient access, compliance, insurance verification. Responsible, analytical, and restorative lead program support clerk seeking a position as Facility Revenue Manager, with exceptional customer services skills.

Skills
  • Active Listening
  • Customer and Personal Service
  • Critical Thinking
  • Monitoring
  • Complex Problem Solving
  • Active Learning
  • Judgment and Decision Making
  • Time Management
  • Computers and Electronics
  • Writing
  • Clerical
  • Instructing
  • Production and Processing
  • Education and Training
  • Learning Strategies
  • Troubleshooting
Experience
Lead Program Support Clerk 01/2006 to Present
Veterans Affairs White River Act., VT
  • Led and supervise subordinates. Manage staff, preparing work schedules and assigning specific duties. While maintains flexibility to prioritize changes that occur. Analyzed and evaluated data regarding medical services and procedures for standardization and compliance, set example for excellent customer service. Providing advice and counseling to staff related to job performance and administrative requirements. With 8 years providing managerial guidance and direction for billing activities involving revenue processing. Establish and implement SOP's for departmental policies, goals, objectives, and procedures, conferring with business office manager, when necessary for medical cost care recovery, recommending changes when necessary.
  • Participate in interviewing, hire and training of new employees, or oversee those personnel processes.
  • Actively monitor revenue cycle and performance goals to ensure that they efficiently and effectively provide the needed services while staying within the revenue guide lines, reviewing, analyzing and reporting data related to health care services. Provided audit for reasons not billable report and other active reports daily, not to exclude gathering data to measure productivity and goal achievement and to determine areas needing possible training and process improvement. Identify non-compliance with regulations, inefficient operations or improper practices ad develop constructive recommendations for improvements. 
  • Currently considered facility expert:  Office of Regional Counsel, Release of information for the 4 sensitive diagnosis codes, insurance verification and buffer file, OPEC for Pharmacy, POC for Tricare/Champ VA, Nuance (Quadra Med)reports daily 8 years of experience and on going training for running reports for revenue data. Billing rd party insurance, Trend report for cost recovery by insurance companies, TPJI = third party patient joint inquiry, audit for compliance when necessary, DOD flight physical billing, BOC = bill of collections for FEE Bases, Vista (billing, claims tracking, TPJI, insurance), CPRS for clinical documentation review, patient eligibility.
  • Other experiences:  ECS = EDI claim status report ran weekly,  REX = Ready for Extract Status Report ran weekly, MCCR billing status report, Humanitarian claims entering them into to the insurance file, US department of Labor working closely with the regional office, Date Sorted payment report ran daily, Service Connected claims, Combat Vet etc.. determination. Vista system, CPRS auditing and reviewing case by case claims. Do to separation of duties access to the Accounts Receivable side of the house are not accessible. That being said  knowledge of  AR on TOP's, waivers, housing plus hardships policies are referred to AR staff seeing they possess the key.
  • Since the NECPAC took over we at the White River Jct. facility have worked collaboratively to reach the yearly goal, sharing documentation and new guidelines that the NECPAC has implemented that we follow in White River Jct. follow dealing with none Government insurance. 
PGA Tours of America: Executive Secretaries and Executive Administrative Assistants 12/2004 to 04/2005
David Wood Personnel (Staffing Agency) West Palm Beach, FL
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Prepare responses to correspondence containing routine inquiries.
Slim Fast Foods: consumer service: 11/2004 to 12/2004
David Wood Personnel (Staffing Agency) West Palm Beach, FL
  • Perform mass mailing for 6 different promotions that where going on. Trained on the IVR (integrated voice response) telephone advantage system worked reception desk when necessary. Answered phone, transferred calls, data entry on the IVR system used for mass mailing. Responsible for coping all promotional information for mailings. 
Veterans Affairs: Filing Clerk: 09/2004 to 11/2004
Technical Needs (Staffing Agency) Lebanon, NH
  • Find and retrieve  x-ray's daily for next day's clinic, filed following days re-turned x-rays to shelf. Retrieved documentation from Vista for doctors to compare x-rays.  Faxed information when required and other duties as required.
Executive Administrative Assistant to the General Manger 05/2004 to 08/2004
The Regency Inn & Suites White River Jct , VT
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with owner, and staff members as necessary.
  • Responsibility included customer service, problem solving, checking accounts tracking and documentation of accounts for the corporate office on a weekly bases. Filing, answering phones, dealing with bill collectors. Human Resources keep files for all employees. Developed forms for front desk, lost & found and other procedures. In charge of the weekly payroll tracking, schedules for days off and who is on call on off-hours to help the front desk. Help organized daily priorities for up-coming inspection, ran ears and whatever else was required to make the organization run more efficiently. Developed spreadsheets to track each account that the organization had as far as invoices and payments. 
Perry Institute for Marie Science: administrative assistant: 12/2003 to 03/2004
David Wood (Staffing Agency) West Palm Beach, FL
Answered phones made travel arrangements, updated database, coded grants, e-mail correspondence, helped with ass mailings, help setup exhibit for an open house, filed, scanned information designed forms for volunteers help write up SOP for the position. Also responsible for refilling Pitney Bowes on line, FedEx, & UPS, all on line. Prepared annual reports for two different organizations OMIBUS and NOA 
Dartmouth College: insurance verifier: 07/2003 to 11/2003
Technical Needs (Staffing Agency) Lebanon, NH
Original hired to do daily posting of incoming checks & deposited them, updated spreadsheets, correspondence, filing, pulled EOB's for appeals on insurance doctors credential for insurance purposes. Then went to insurance for outpatient mental health, called insurance companies to verify insurance coverage. Updated information in the hospital database, them generated hard copy for staff support. Contacted patients when required. filed daily worksheet, developed training  book designed forms for tracking daily calls and e-mail verifications for appointments.
Ocean Boulevard Properties: Purchasing 02/2003 to 03/2003
David Wood (Staffing Agency) West Palm Beach, FL
  • Research and evaluate suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history.
  • Review catalogs, industry periodicals, directories, trade journals, and Internet sites and consult with other department personnel to locate necessary goods and services.
  • Purchase the highest quality merchandise at the lowest possible price and in correct amounts.
  • Formulate policies and procedures for bid proposals and procurement of goods and services.
  • Negotiate, renegotiate, and administer contracts with suppliers, vendors, and other representatives.
  • Monitor shipments to ensure that goods come in on time and resolve problems related to undelivered goods.
  • Developed SOP's for purchasing of endangered specimens to be planted in the rain forest.
Student 09/2001 to 05/2002
Attended Lebanon Community College Lebanon, NH

Computer Science Courses:

QuickBooks, Filmmaker Pro, Access Database management, Excel, Word Desktop  Publishing, Networking, Project management, Organizational Behavior

Electrical and Electronic Equipment Assemblers 05/1999 to 08/2001
Rockwell Lebanon, NH
  • Diagnose or repair problems with electronic equipment,
  • Inspect and test electrical or electronic systems to locate and diagnose malfunctions, using visual inspections and testing instruments developed solely for the testing of robotic devices.
  • Replace and clean electrical or electronic components.
  • Record results of diagnostic tests.
  • Splice wires with knives or cutting pliers, and solder connections to fixtures and equipment.
  • Active in turn time, prioritizing repair of the units, PC board building.
  • Inspect or test wiring installations, assemblies, or circuits for resistance factors or for operation and record results.
  • Assemble electrical or electronic systems or support structures and install components, units, subassemblies, wiring, or assembly casings, using rivets, bolts, soldering or micro-welding equipment.
  • Adjust, repair, or replace electrical or electronic component parts to correct defects and to ensure conformance to specifications.
  • Clean parts, using cleaning solutions, air hoses, and cloths.
  • Mark and tag components so that stock inventory can be tracked and identified.
Shipping, Receiving, and Traffic Clerks 09/1995 to 03/1996
Oakmot Investment Sunapee, NH
  • Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
  • Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
  • Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconforming to specifications.
  • Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.
Receptionists and Information Clerks 06/1994 to 09/1995
Dover System Corporation Lebanon, NH
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Analyze data to determine answers to questions from customers or members of the public.
  • File and maintain records.
factory production 09/1992 to 05/1994
Motion Technology West Palm Beach, FL
  • Supervise and assign duties to workers engaged in building worlds smallest recliners.
  • Oversee activities directly related to making products or providing services.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Review workload, sales and activity invoices, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with owner and staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Manage the movement of goods into and out of production facilities.
admission 07/1990 to 07/1991
Seminole Point Hospital Sunapee, NH
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Operate office equipment, such as voice mail massaging systems, and use word processing, or other software applications to prepare reports, invoices, letters, or medical records, transcription.
  • Complete insurance or other claim forms.
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
  • Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
  • Arrange hospital admissions for patients.
Electrical and Electronic Equipment Assemblers 07/1987 to 05/1990
Motorola Boyton Beach, FL
  • Inspect or test wiring installations, assemblies, or circuits for resistance factors or for operation and record results.
  • Assemble electrical or electronic systems or support structures and install components, units, subassemblies, wiring, or assembly casings, using rivets, bolts, soldering or micro-welding equipment.
  • Adjust, repair, or replace electrical or electronic component parts to correct defects and to ensure conformance to specifications.
  • Measure and adjust voltages to specified values to determine operational accuracy of instruments.
  • Mark and tag components so that stock inventory can be tracked and identified.
  • Position, align, or adjust work pieces or electrical parts to facilitate wiring or assembly.
  • Complete, review, or maintain production, time, or component waste reports.
  • Pack finished assemblies for shipment and transport them to storage areas, using hoists or hand trucks.
  • Confer with supervisors or engineers to plan or review work activities or to resolve production problems.
  • Explain assembly procedures or techniques to other workers.
  • Distribute materials, supplies, or subassemblies to work areas.
Education
High School Diploma: Jun 1975 Kearsage Regional High School - North Sutton, NH
computer programming in C & Introduction to Robotic's Palm Beach Community College - Lake Worth, FL
Project Management, Quickbooks, excel, access, desk top publishing, Lebanon Community College - Lebanon, NH
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Resume Details

This is a real resume for a Lead Program Support Clerk in Springfield, New Hampshire with experience working for such companies as Veterans Affairs, David Wood Personnel Staffing Agency, Technical Needs Staffing Agency. This is one of the hundreds of Lead Program Support Clerk resumes available on our site for free. Use these resumes as templates to get help creating the best Lead Program Support Clerk resume.

Previous Companies:

  • Veterans Affairs
  • David Wood Personnel Staffing Agency
  • Technical Needs Staffing Agency

Previous Job Positions:

  • Lead Program Support Clerk
  • PGA Tours of America Executive Secretaries and Executive Administrative Assistants
  • Slim Fast Foods consumer service
  • Veterans Affairs Filing Clerk
  • Executive Administrative Assistant to the General Manger

Schools:

  • Kearsage Regional High School
  • Palm Beach Community College
  • Lebanon Community College

Level of Education:

  • High School Diploma

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