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WaveCreste - Lead Process & Reporting Analyst Resume Example

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Caleb Baker
Professional Summary

Customer-focused IT professional with proven track record in delivering on-time quality and efficiency to successful problems and projects. Innate problem-solver and customer-solutions provider in Telecommunications, employing knowledge of systems, software and communications.

  • Critical Thinking
  • Customer and Personal Service
  • Systems Analysis
  • Judgment and Decision Making
  • Complex Problem Solving
  • Telecommunications
Lead Process & Reporting Analyst Nov 2009Present WaveCreste Middletown, NJ
  • Analyzed and improved order fallout reporting and distribution procedures, resulting in significant reduction in order delivery time, costs and accuracy
Business VOIP Service Manager Jul 2006Nov 2009 ATT (contractor) Middletown, NJ
  • Managed cross-functional teams of software developers, system users, and systems support in collaboration to achieve quick resolution of issues.
  • Identified and decreased defects in systems software and user procedures
  • Transitioned VOIP service from initial introduction to full production availability
Sr. Network Administrator Dec 2005Jul 2006 Johnson and Johnson (contractor) Raritan, NJ
  • Designed a new procedure for J&J network standards router compliance improving network performance and reducing downtime
  • Documented data center systems. routers, switches, and firewalls layout
Provisioning Technical Engineer Jan 2005Nov 2005 ATT (contractor) Piscataway, NJ
  • Validated, Ordered, Tracked and turned up ATT Customer services, ensuring customer requested service dates were met and exceeded
Sr.Telecommunications Engineer Apr 1993Jan 2005 General Electric Princeton, NJ
  • Rolled-out Internet Service to GE users providing cost effective access
  • Incorporated Six Sigma methodology to improve GE companies intranet service performance and reduce management and on-going operational costs
  • Developed Asset and Inventory solutions for GE Corporate managed services resulting in multimillion dollar cost savings
Chief Data Communications Engineer Jun 1985Mar 1992 Western Atlas, Intl. Houston, TX
  • Developed client-specific solutions for company field location data collection, transmission and analysis resulting in speedier go /no go decision for decreased revenue loss and increased profits
Engineer - Systems Analyst May 1973Jun 1985 Eastman Kodak Rochester, NY
  • Develop, document and revise system design for test procedures, test procedures, and quality standards.
  • Coordinate and link a company-wide networking system between manufacturing facilities to increase compatibility, manufacturing processes and improve information sharing.
Bachelor of Science : Electrical Engineering May 1973 Rose-Hulman Institute of Technology Terre Haute, IN
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Resume Details

This is a real resume for a Lead Process & Reporting Analyst in PRINCETON, New Jersey with experience working for such companies as Wavecreste, Att Contractor, Johnson And Johnson Contractor. This is one of the hundreds of Lead Process & Reporting Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Lead Process & Reporting Analyst resume.

Previous Companies:

  • WaveCreste
  • ATT contractor
  • Johnson and Johnson contractor

Previous Job Positions:

  • Lead Process & Reporting Analyst
  • Business VOIP Service Manager
  • Sr Network Administrator
  • Provisioning Technical Engineer
  • SrTelecommunications Engineer


  • Rose-Hulman Institute of Technology

Level of Education:

  • Bachelor of Science

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