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Northshore University Healthsystem Skokie Hospital - Lead Patient Accounts Specialist Resume Example

Isabella Reed
  • XXXX X XXXXXX XX, Park Ridge, IL 60068
Professional Summary

Experienced Lead Patient Account Specialist with more than 6 years of experience in fast-paced emergency room and hospital environment. Excellent communication and analytical skills. Track record of achieving exceptional results in customer service and management.

  • Customer Service
  • Ability to lead others
  • Proficient in Microsoft office
  • Working knowledge of Outlook
  • Displays ability to problem solve
  • Scheduling
  • Epic Super User
  • Experience in management
Lead Patient Accounts Specialist 11/2013 to Present
NorthShore University HealthSystem - Skokie Hospital - Skokie, IL
  • Exercises ability to communicate effectively and in a customer focused and compassionate manner to ensure patients and their representatives needs are met
  • Working knowledge of Emergency Department functions, as well as Central Registration and Ambulatory Care Center
  • Involved in new hire processes, including interviewing and training
  • Ability to exercise analytical skills through new work flow development
  • Audits staffs registrations and insurance input to ensure proper billing
  • Conducts ED copay and self pay collection audits
  • Creates reports to display success and needs of the department
  • Handles scheduling
  • Carries pager, and is on call, rotating weekends and holidays
  • Creates and maintains reference materials for staff
  • Able to prepare deposit and balance daily collections
  • Maintains registration error work queue
  • Resolves customer service issues
  • Attends meetings and contributes ideas to develop better methods of work flows with other departments
  • Currently enrolled in NorthShore's Emerging Leaders program
Patient Accounts Specialist 11/2009 to 11/2013
NorthShore University HealthSystem - Skokie Hospital - Skokie, IL
  • Accurately identify and enter patient information
  • Extensively trained in emergency department, central registration and ambulatory care center
  • Facilitate copay and self pay collections
  • Communicate effectively with all customer groups
Restaurant manager 06/2004 to 12/2009
Nonna Silvia's Inc - Park Ridge, IL
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Maintain food and equipment inventories, and keep inventory records
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service
  • Organize and direct staff meetings, resolve personnel problems, hire new staff, and evaluate employee performance
  • Order and purchase equipment and supplies.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety
  • Handle payroll processes
Crew Chief 02/2002 to 06/2004
Jewel - Zion, IL
  • Supervise bake shop
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
  • Establish work procedures, create schedules and keep track of the daily work of staff
  • Provide quality assurance, customer service and inventory control
  • Began management track training within one year of service
Triton College - River Grove, IL
Oakton Community College - Des Plaines, IL
Warren Town Ship High School - Gurnee, IL
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Resume Details

This is a real resume for a Lead Patient Accounts Specialist in Park Ridge, Illinois with experience working for such companies as Northshore University Healthsystem Skokie Hospital, Nonna Silvias Inc, Jewel. This is one of the hundreds of Lead Patient Accounts Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Lead Patient Accounts Specialist resume.

Previous Companies:

  • NorthShore University HealthSystem Skokie Hospital
  • Nonna Silvias Inc
  • Jewel

Previous Job Positions:

  • Lead Patient Accounts Specialist
  • Patient Accounts Specialist
  • Restaurant Manager
  • Crew Chief


  • Triton College
  • Oakton Community College
  • Warren Town Ship High School

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